Topic: POST IPOD SUPPORT QUESTIONS HERE (Read 45524 times)

SteveG · « **on:** October 01, 2003, 02:14:28 pm »

Hello All,

For anyone who is new to MC, please be sure to get the latest version from our downloads page or from the first thread on this board.

An excellent help file (thanks Adam) on using MC and iPod can be found here:

http://www.home.earthlink.net/~ashawley01/

For additional information, please check the previous help thread at:

http://www.musicex.com/cgi-bin/yabb/YaBB.cgi?board=MediaCenter;action=display;num=1063306973

For any issues not covered, please post below and someone will respond ASAP. Please copy and paste your system info from MC Help and include the version of the Portable Drive Plugin you use.

Thanks,

Steve
JRiver

TimB · « **Reply #1 on:** October 01, 2003, 02:53:33 pm »

Just wanted to be the first (in this new thread) to congratulate Steve on continuing to do such a great job: balancing out the ideas he has here with the ideas in his own head and JRiver's strategy.

-=Tim=-

mclaugh · « **Reply #2 on:** October 01, 2003, 03:24:52 pm »

I agree, Tim, that SteveG should be continually congratulated for his hard work on the Ipod plugin.

Moreover, I have a question/request. I thought that a few Ipod threads ago, it was mentioned that we would be implementing check boxes for playlist groups in the Sync screen. People seemed in favor of it (I know I was), but I haven't seen it. Steve, can you consider adding this? For me, at least, it allows me to have a different set of playlists for different tasks/days, such as going on a road trip, a workday/weekend day, etc.

parannoya · « **Reply #3 on:** October 01, 2003, 05:01:20 pm »

.264 was working ok for me except for the greyed transfer button after transfer.

Now .2 65 won't let me transfer at all. I place a file in Que to transfer, then under options, select show qued files only, then it reads the ipod, and shows partial info of the files on the iPod, gives me something about a media core error, then the program crashes completely.

BlueGlow · « **Reply #4 on:** October 01, 2003, 05:25:35 pm »

Hi Steve,
My video card has gone crazy, so I can hardly see the new changes, but what I can see looks much nicer! I really admire how hard you're working on this plug-in. It's a surprise and a pleasure to see this small niche getting so much attention from JRiver and from you. Now to the usual comments from the peanut gallery:

--Why did the action window handheld icon change to the Rio? It's nice and curvy and colorful, but it doesn't fit my lifestyle at all.

--Why does the action window handheld icon link to the the drag and drop interface? I was talking to a friend today who uses a Rio 128MB handheld and even he is hooked on syncing smartlists instead of drag and drop. I think smartlists are the best way to manage any handheld, especially with the iPod. Please consider linking to the Sync dialog instead of drag and drop.
--Cosmetic: "Synch data to MC" should be "Sync data to MC". "available after synch" should be "available after sync."
--BTW, is this going to be a general sync dialog for any compatible handheld?

--Please consider adding "handheld" to the title and option text. New users probably don't know what "Synchronization" means, but "Synchronize Handheld" may be little clearer. In the same vein, I'd suggest something like "Select playlists to sync to handheld:", "Delete unselected files from handheld.", "Update file properties on handheld.", "Sync handheld song stats to MC.", " 10 GB available on handheld after sync."

Thanks again, Steve!

SouthsideIrish · « **Reply #5 on:** October 02, 2003, 03:46:48 am »

Quote

.264 was working ok for me except for the greyed transfer button after transfer.

Now .2 65 won't let me transfer at all. I place a file in Que to transfer, then under options, select show qued files only, then it reads the ipod, and shows partial info of the files on the iPod, gives me something about a media core error, then the program crashes completely.

The same thing is happening to me. MC9 crashes within 1 second of selecting Syncronize files.

Bill McNair

bd6675 · « **Reply #6 on:** October 02, 2003, 04:34:47 am »

Quote

.264 was working ok for me except for the greyed transfer button after transfer.

Now .2 65 won't let me transfer at all. I place a file in Que to transfer, then under options, select show qued files only, then it reads the ipod, and shows partial info of the files on the iPod, gives me something about a media core error, then the program crashes completely.

Hey guys,

Sorry about that. This is what I meant to say: The same thing is happening to me. I had to go down to .264 in order to synch anything. This being said, Steve is doing a tremendous job on this and should be commended.

Thanks,

Chris

parannoya · « **Reply #7 on:** October 02, 2003, 04:59:00 am »

I want to second the comment about replacing the iPod icon with the Rio. Its outrageous... aggregious.... offensive... and downright indefensible! :0 Pls put back the iPod.

Kurt Young · « **Reply #8 on:** October 02, 2003, 07:01:51 am »

Quote

I want to second the comment about replacing the iPod icon with the Rio. Its outrageous... aggregious.... offensive... and downright indefensible! :0 Pls put back the iPod.

Is that what the icon is? I just thought that someone was smokin' something one day and forgot.

Ugly. Sinful. Icky.

ugilt · « **Reply #9 on:** October 02, 2003, 07:08:13 am »

Yah, 265 crashed when completing the sync.

It MUST be the iPod offended by the Rio Icon that causes this!!!

Like the new look but are stilling missing a eject after sync option to set a check mark in

I also support the positve word to steve - keep up the good work..

SteveG · « **Reply #10 on:** October 02, 2003, 08:17:43 am »

Everyone,

Thanks for the positive comments about the iPod support. It definitely is nice to hear on occassion. We are near a release of MC, so adding new functionality is frozen for now. As an aside, I am leaving today at 3 CST to go visit bear and moose in the boundary waters of MN so I will be unable to make changes/improvements until Monday unless you let me know soon. Hope all is well until then.

Sorry about the new icon. It is a necessary evil for right now. If you squint real hard, it starts to look like an iPod.

McLaugh,

Can you try right-clicking on a playlist group and then select 'Select all subitems"? I think this will do what you are after with the checkboxes and hopefully it is good enough for now.

Parranoya, Chris and Bill McNair,

Although the symptom of your problems are similar (i.e a crash) I do not think they are the same. Parranoya is transferring the files without using the syncrhonization feature. Bill and Chris are seeing the crash sometime using the sync feature, but I am not sure where (Bill, where are you selecting 'Synchronize Files"?). I cannot duplicate any of these. Can you try a reinitialize and then try again. If you see a crash, please try to give me as specific steps as you can to duplicate.

BlueGlow,

I added the cosmetic changes for tonight's build. The sync feature is playlist based and is primarily supported for players that support playlsits (i.e iPod, Nomad Jukebox/Zen, Removable drive type players). The action window links to the drag and drop interface because all players support this interface, but not all players can do synching due to lack of Playlist support. This functionality could be expanded, but not right now.

ugilt,

Please try again and try to narrow down the problem if you can.

bd6675 · « **Reply #11 on:** October 02, 2003, 08:39:24 am »

Hey Steve,

My issue seems to be more like Bill's. After I upgraded to .265 I attempted to add 2 new playlists to my ipod and it seemed to work fine (I synched every playlist at once including my smartlist and had delete unselected files, update tags and synch data to MC checked off). Once it was finished I checked the ipod and noticed that it had added the new tracks to already established playlists....so, I figured I must have done something wrong so I attempted to remove those tracks from my ipod and synch again. When I attempted to remove those tracks I received that media core error and then it kicked me out of MC9. I tried it again and the same thing happened. At that point I downgraded to .264 and tried to remove some files from my ipod and had no trouble. After that I reloaded .265 and I went back in and tried to just synch some of my playlists (with the delete unselected files, update tags and synch data to MC checked off and all my playlists selected) and immediately that media core error came up and kicked me out of MC9. This happened a number of times and I was unable to get .265 to synch any of my files. I then switched back to .264.

Hope this helps.

Thanks,

Chris

markp99 · « **Reply #12 on:** October 02, 2003, 09:04:17 am »

Quote

Sorry about the new icon. It is a necessary evil for right now.

D'oh! I guess Apple forgot to pay their dues this month!

parannoya · « **Reply #13 on:** October 02, 2003, 09:10:50 am »

Steve,

I won't be able to initialize and rety till tonight.

Par

BlueGlow · « **Reply #14 on:** October 02, 2003, 09:13:02 am »

>>If you squint real hard, it starts to look like an iPod.
I'll leave my glasses off until I can mod the png file myself. <g>

I got an AV after a synch last night with 265 as well. No steps, but I did break from my usual pattern, no delete files, no copy tags, no sync data, just syncing two or three small playlists. No helpful data, sorry...

Have a great time with moose and squirrel!

BG

Dave_Day · « **Reply #15 on:** October 02, 2003, 09:16:47 am »

Me Too!

I did a full restore on my ipod with the ipod updater, initialized it for MC9, and Synched every playlist with delete unselected files and update tags checked ON and synch data to MC checked off. It synched that first time fine but every time thereafter it crashes (after sucsessfully completing the task). what happens is this, immediately (1 sec) after a successful sync or iPod data import it crashes giving this message Media Core has encountered a problem and needs to close

Dave

Kurt Young · « **Reply #16 on:** October 02, 2003, 09:56:39 am »

Quote

<snip!>
>>If you squint real hard, it starts to look like an iPod.
I'll leave my glasses off until I can mod the png file myself. <g>
<snip!>

I LOVE the way this man thinks!

SteveG · « **Reply #17 on:** October 02, 2003, 10:26:58 am »

Everyone,

I found and fixed a newly introduced bug that I think was behind the crash after the first successful sync. I think it could have appeared even after an initialization. Anyway, it should go away with tonight's build. Sorry for the inconvenience.

Steve

bd6675 · « **Reply #18 on:** October 02, 2003, 11:30:45 am »

Steve,

You da man!

bd6675 · « **Reply #19 on:** October 02, 2003, 12:54:01 pm »

Hey Steve,

Same thing with .266. It flashes the Media Core error when I try and synch and shuts down MC9.

Chris

SouthsideIrish · « **Reply #20 on:** October 02, 2003, 01:50:51 pm »

Same thing with .266 for me as well. MC9 crashes when it trys to import data from the iPod.

Bill McNair

BillRaff · « **Reply #21 on:** October 02, 2003, 03:07:29 pm »

Yes, add me as another that crashes when trying ti import data from iPod into MC.

gpvillamil · « **Reply #22 on:** October 02, 2003, 04:19:50 pm »

Me too, crash when using .266 build and syncing. Fails with Media Core error within the first couple of seconds.

cct1 · « **Reply #23 on:** October 02, 2003, 05:27:12 pm »

Yep, I've got the same problem. Fortunately all the ratings I changed are still there on my ipod though.

SteveG · « **Reply #24 on:** October 02, 2003, 06:44:15 pm »

Everyone,

OK you have me convinced there is a problem

. Anyway, I was able to duplicate it and think I fixed it. It will be in tomorrow's (Friday's)build, but I won't be around until Monday to see how it turns out. Any issues, I will look after them Monday. Have a good weekend all.

Steve

ashawley · « **Reply #25 on:** October 02, 2003, 08:15:28 pm »

Steve:

For what it's worth, I haven't had this problem.

For the folks that are...have you tried rebuilding your iPod Database (right-click the iPod select Rebuild Database) and then trying a sync?

Just wondering...

Adam

SouthsideIrish · « **Reply #26 on:** October 03, 2003, 12:03:10 am »

Quote

Steve:

For the folks that are...have you tried rebuilding your iPod Database (right-click the iPod select Rebuild Database) and then trying a sync?

Just wondering...

Adam

I just reinstalled .266 and tried it again, and yes it also crashes after you rebuild the db.

Bill McNair

gpvillamil · « **Reply #27 on:** October 03, 2003, 12:35:15 am »

Yep, same here.

Tried to sync iPod data to MC, crashed.

Tried to sync iPod with PC (music), crashed.

Initialized the iPod.

Tried to sync iPod with PC (music), crashed.

Turned off the checkbox to move iPod data to MC.

Tried full sync to iPod - WORKED

Tried sync iPod data to MC - crashed.

So the problem is with moving the iPod data to MC, not with synchronizing music files.

indevelopment · « **Reply #28 on:** October 03, 2003, 07:01:01 am »

I too get crashes when attempting to upload ipod playlists in both .265 and .266. I can reload .264 qnd upload the info fine.

Grant

PS Did a full iPod manager reset before my second attempt with .266 and same iPod synch media core crash.

SouthsideIrish · « **Reply #29 on:** October 03, 2003, 12:20:42 pm »

Doh! Just downloaded the new beta version and I'm still crashing.

Bill McNair

bd6675 · « **Reply #30 on:** October 03, 2003, 01:05:02 pm »

Hey Steve,

Build .267 did the trick......I can now synch without MC9 crashing. Thanks again.

Chris

bd6675 · « **Reply #31 on:** October 03, 2003, 01:30:46 pm »

Well....I spoke to soon. It worked the first time and then crashed each time after....still not fixed.

Chris

MidPack · « **Reply #32 on:** October 03, 2003, 02:29:30 pm »

Me too.
Cannot sync with iPod at all, tried 267 then 265 and 264, no luck. Ripped two CD's yesterday, did a sync using 266 last night, seemed to work fine. Got to work today and two new CD's weren't there and all my playlists evaporated. Now when I right click on the G: (iPod), I immediately get an MC9 dialog box with nothing but a red X and a MediaCore error from MicroSoft. Far as I can tell, I can't sync at all anymore, tried three different builds, all no luck. At this point, don't know if it's something I've done or MC. Help?

gpvillamil · « **Reply #33 on:** October 03, 2003, 02:39:58 pm »

Still crashing with 9.1.267, only when when I sync iPod data back to MC.

When I uncheck that option, the sync proceeds smoothly.

MidPack · « **Reply #34 on:** October 03, 2003, 04:56:09 pm »

Tried 262, still no luck, what on earth happened? When I right click on G: I can't do anything, I immediately get:

And then:

Kurt Young · « **Reply #35 on:** October 03, 2003, 09:01:08 pm »

I dunno, Midpack, that's rough.

I am still on .264 (less adventurous these days; more of a talking head than a tester lately).

I'm one-click-synching using the toolbar button or the right-click-synchronize. My smartlists are being updated, and all is well with the world. (Did I say 'talking head' just then? I meant 'pretty face')

However, Midpack, the problems that you're having don't seem normal this late in development. I hesitate to suggest a restore via updater.exe, it's a bit of a p.i.t.a. but you do not sound like you have a healthy iPod. Anything out of the ordinary happen with it lately? I dunno if MC did anything to it, or is even responsible; your troubles sound like they could go deeper than your interface or your database.

If it was me, I'd restore, re-initialize, and re-sync at some point while troubleshooting this.

MidPack · « **Reply #36 on:** October 04, 2003, 06:17:00 am »

U da man Kurt!!!

Late last night, after hours and hours of trying to solve the problem myself, I was pretty discouraged having had very few problems with my iPod. I was considering a restore, couldn't think of anything else, but having never done it I was anxious/hesitant. Saw your note this am, all I needed to go for it. You were right, it worked, everything is all better and I love my iPod again (joking).
Can't thank you enough for the quick, patient guidance, this time and every time before. This forum and the lounge have been invaluable to me, especially you and Adam over the 5 months I've owned my iPod. You guys make the iPod and MC far better experiences than they would otherwise be --- Apple owes you. How can we show our appreciation?

bspachman · « **Reply #37 on:** October 05, 2003, 05:26:16 pm »

More confirmation about MC crashing with iPod operations...

1) Crash on Synch with no smartlists selected & only "Update Tags" checked.

2) Crash when looking at root of iPod and deleting files from iPod manually

3) Occasional crash when looking at "Album" node on iPod and deleting files manually (but much less frequently than #2.)

4) Crash after Synch with a couple of smartlists selected & "Update Tags" checked.

One time, I got a memory exception error, but I didn't take any detailed notes on that crash. The normal error is "MediaJukebox.e.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created."

[EDIT: While manually deleting albums via the tree, the memory error happened again: "The instruction at '0x77fcbd36' referenced memory at '0x00200062'. The memory could not be 'read'."]

All behavior noted with Gen3 iPod running 2.0.1 firmware after fresh restore with iPod software.

Portable Drives plugin version 9.0.62

-------
Media Center Registered 9.1.267 -- C:\Program Files\J River\Media Center\ Microsoft Windows 2000 Workstation 5.0 Service Pack 4 (Build 2195)
Intel Pentium 4 1810 MHz MMX / Memory: Total - 523 MB, Free - 350 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.81 / Shlwapi.dll: 6.00.2800.1226 / Shell32.dll: 5.00.3700.6705 / wnaspi32.dll: 4.71 (0002) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0002)

Ripping / Drive Z: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Digital playback: Yes / Use YADB: Yes / Get cover art: No / Calc replay gain: Yes / Copy volume: 32767
Eject after ripping: No / Play sound after ripping: No

Burning / Drive Z: TOSHIBA DVD-ROM SD-R1202 Addr: 1:0:0 Speed:16 MaxSpeed:16 BurnProof:Yes
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Write CD-Text: No
Use playback settings: No / Normalization: None

SteveG · « **Reply #38 on:** October 06, 2003, 09:19:03 am »

Everyone,

There is a new build posted ( 9.1.268 ) in which a bug in MC was found and fixed that is hopefully the one causing some of you problems. If anyone who is having difficulty can get it and notify me if all is well before the end of the day, that would be great.

Thanks,

Steve

pufftissue · « **Reply #39 on:** October 06, 2003, 10:50:55 am »

Hi,

Thanks for all your hard work. I'm no longer crashing with 268 version, but all the playcounts and last played times aren't working correctly anymore. Still get some very high values, and my ipod's clock is set correctly. Not enough info to get to the problem, but just posting it as an fyi.

SteveG · « **Reply #40 on:** October 06, 2003, 11:02:18 am »

pufftissue,

Thanks for the post and for the report that all seems good (in regards to crashing). In regards to the Playcounts and Ratings, I cannot duplicate anything here. Please check it out again when you have some time and see if you can give me some reproduceable steps. Also, please clarify where you are seeing the high values, last played time?

Thanks again.

Steve

schwaa · « **Reply #41 on:** October 06, 2003, 11:09:04 am »

Quote

There is a new build posted ( 9.1.268 ) in which a bug in MC was found and fixed that is hopefully the one causing some of you problems. If anyone who is having difficulty can get it and notify me if all is well before the end of the day, that would be great.

I was having a crash on synch with the last builds. .268 has fixed this problem.

SteveG · « **Reply #42 on:** October 06, 2003, 11:15:23 am »

Thanks schwaa.

Steve

schwaa · « **Reply #43 on:** October 06, 2003, 11:52:44 am »

I seem to not be able to get ratings to synch. That is, when I rate a song in iPod, that info does not change in MC after a simple synch. Do I need to Import iPod Data into MC? I have been leary of doing this, as I am not sure what this now does (as all of the data on iPod came down from MC in the first place).

SteveG · « **Reply #44 on:** October 06, 2003, 12:44:25 pm »

schwaa,

In order to get the iPod data to sync to MC (specifically the Last Played, Play count and Rating info) you must have the 'Import iPod Data' box checked. When this box is checked those three fields will update in MC. All the other fields are not editable on iPod and therefore remain unchanged after this procedure.

Steve

bd6675 · « **Reply #45 on:** October 06, 2003, 02:00:32 pm »

Hey Steve,

I am no longer crashing with build .268! As far as the issue that pufftissue reported:

Quote

Hi,

Thanks for all your hard work. I'm no longer crashing with 268 version, but all the playcounts and last played times aren't working correctly anymore. Still get some very high values, and my ipod's clock is set correctly. Not enough info to get to the problem, but just posting it as an fyi.

I am not experiencing this at all. Thanks again.

Chris

BillRaff · « **Reply #46 on:** October 06, 2003, 02:43:51 pm »

Latest build seems to be working for me. Thanks!

SouthsideIrish · « **Reply #47 on:** October 06, 2003, 08:00:03 pm »

Quote

Hi,

I'm no longer crashing with 268 version, but all the playcounts and last played times aren't working correctly anymore.

I was having the exact same problem, which for some strange reason went away when I did a restore on my music library. Now everything is working perfectly, or at least appears to be.

Bill McNair

gpvillamil · « **Reply #48 on:** October 07, 2003, 12:38:56 am »

Solid as a rock with .268

Sync went off quickly without a hitch, last played & playcount data is exactly accurate.

This is sooooo awesome... I'm going to build some Smartlists that use the playcount info.

Congrats to Steve and everyone at JRiver - this is now the best iPod solution on any platform.

ugilt · « **Reply #49 on:** October 07, 2003, 02:20:00 am »

Quote

Solid as a rock with .268

Sync went off quickly without a hitch, last played & playcount data is exactly accurate.

Congrats to Steve and everyone at JRiver - this is now the best iPod solution on any platform.

Totally agree. It's getting there!

Only thing I miss is a sync option "Eject after sync" - but that will come in next build, right?

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Author Topic: POST IPOD SUPPORT QUESTIONS HERE (Read 45524 times)