SteveG, Pank2002, tlongacre--
Thank you guys, I'm connected! The problem was the ipod software. It was corrupted under my power user login, but not under the admin login. Downloading firmware from apple did nothing. I had to go back to the 2-year-old cd and reinstall the basic software onto the PC.
Once I did that, hooking up the ipod was a snap, SteveG! Now I'm downloading from MC11 to the ipod, and I can see that MC11 beats anything else for ipod sync options.
Question: I'm prepared for replay gain to have issues within ipod, but it doesn't seem to be working at all. Is that the issue? Or if it's supposed to work sort of, then I must be overlooking something. I'm downloading 192kbps mp3 files (converting from wave as I download). Perhaps I need to look at TOOLS / OPTIONS / GENERAL / IMPORTING & TAGGING: Update Tags when file info changes? I'm assuming that the only way to get replay gain levels into the ipod is through the file tags. Or is there a different file format I should convert to when loading the ipod? My library is primarily WAVs and FLACs.