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ICE.TEN 4.7 and COM port problems on XP Home

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wjones:
Hi,

One of our clients is trying to use ICE.TEN version 4.7 under Windows XP Home edition on a Toshiba Satellite laptop. The internal modem is on COM3, Address 0178-017F, and the IRQ is 11. We wish to use the modem to dial out, and ICE.TEN is not recognizing it when we set the communications port to 3- it gives an error when we try to bring up Dejawin. Doing a modem query in Control Panel shows that the modem is completely functional.

In Help, About it reports ICE TEN version 4.7, emulation version 7.10.A/32, and interface version 7.02A. Is there an update we need for this to work properly? If so, how do we get it?

Thanks!

Bob:
Try accessing it under HyperTerminal. See if com3 works there, don't use the named version of the com port, use com3.

Make sure the handshaking method is xon/xoff to start with.

Sometimes these winmodems appear under multiple com ports. You could see if com1 works if com3 doesn't.

wjones:
Thanks Bob - I'll give it a try. I'll repost afterward . . .

wjones:
Got it!
The "Fax" service in Control Panel, Administrative Tools, Services should be turned off, and set to "Manual" rather than automatic. It is this service that takes control of the internal modem during startup, unless it's turned off in this fashion.

Thanks for your help - hope this helps someone else also

Bob:
Thanks VERY much for your reply, I'm sure it will help others that run into the same situation.

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