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Author Topic: ICE.TCP Plus & Yahoo Messenger  (Read 3299 times)

cort631

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ICE.TCP Plus & Yahoo Messenger
« on: August 12, 2009, 02:12:35 pm »

I have a customer using ICE.TCP Plus. Build 27 Version 7.10a/32. Their having an issue with the new yahoo messenger program where the ice.tcp plus will take a long time to come up to a log in or not at all. Is there a work around for something like this?
« Last Edit: August 13, 2009, 10:06:24 am by Bob »
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Bob

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Re: ICE.TCP Plus & Yahoo Messenger
« Reply #1 on: August 13, 2009, 10:07:17 am »

Perhaps it's a dns error? Are they trying to connect to the unix server by name or IP address?
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cort631

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Re: ICE.TCP Plus & Yahoo Messenger
« Reply #2 on: August 17, 2009, 01:23:21 pm »

They're connecting based on the ip address. They say that the screen comes up and its black for a long time and then finally connects after several minutes. This has only occurred after they updated the yahoo messenger.
« Last Edit: August 20, 2009, 10:02:51 am by Bob »
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Bob

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Re: ICE.TCP Plus & Yahoo Messenger
« Reply #3 on: August 17, 2009, 01:47:12 pm »

I'll try and see if I can reproduce it here. What version of windows and what version of yahoo messenger?
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cort631

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Re: ICE.TCP Plus & Yahoo Messenger
« Reply #4 on: August 18, 2009, 02:27:07 pm »

Windows XP Pro service pack 3. And whatever the newest update of yahoo messenger
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Bob

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Re: ICE.TCP Plus & Yahoo Messenger
« Reply #5 on: August 25, 2009, 09:36:42 am »

It looks like yahoo messenger is blocking a font change message from Plus. We've tested a patch that works around the problem and it seems good here. Please contact sales (612-677-8200 and hit 0 to get the operator) and they'll send you a patch.
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cort631

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Re: ICE.TCP Plus & Yahoo Messenger
« Reply #6 on: August 25, 2009, 04:23:29 pm »

Thanks for the help!
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encoremetals

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Re: ICE.TCP Plus & Yahoo Messenger
« Reply #7 on: January 05, 2010, 03:30:56 pm »

I don't see which patch version we need.  Can you please let me know which patch version?
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