ICE
TCP/IP Products => TCP-PRO => Topic started by: Chris.Hazlewood on November 10, 2006, 08:36:51 am
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I am a new user/administrator of ICElp for the company that I just started working for. I added an ICE printer to a customer's UNIX server and was doing the Windows setup on their employee's home office printer. At first, it looked like it was going to work perfectly. She would submit a print job to the server and point it at the ICElp printer I setup for her. I watched the print queue o nthe server and saw the job get dropped into the folder and then leave out to the employee's home office printer. But when it gets to the printer, the job errors out as if it was not able to process the job.
One of my guys here setup the ICE client on his machine to accept jobs from the customer's server and it worked perfectly.
Here is the specs for the customer employee's home office printer:
PC w/ Windows XP
HP 1200 series
Windows printing is fine.
As a work-around, I am thinking of making her print to a file (PDF) and then using Adobe to open that file and print it out.
Anyone have any ideas? Is this a configurations issue? Driver issue?
Chris
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You could try turning on the status box in the icelp configuration. Double check the settings and printer selection there as well.
Printing to a PDF then to the printer should also work as well.
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I will try that.
Are there any known issues with using a multifunction device, such as an HP 1200, which is connected via USB?
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Sometimes the multifunction printers cause trouble with passthrough print but not with ICElp. ICElp can't handle winprinters but that is not a winprinter. Make sure you've selected the right printer "device" in the printer pulldown in the iceconfig. Multifunction printers often present more than one "device" (like a fax) in printers.
Since that printer also has a parallel interface you could also try using a parallel cable to it if that machine has a parallel port.
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I checked the box for for status message, but all it cause was a popup stating that there was a printer error. The only HP 1200 that is in the printer folder is the printer itself. Not the scanner or the fax. She may need to install the updated drivers for the printer. I am going to try to implement the PDF workaround.
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I got that same error when the printer that was in the select box had it's name changed. When I reselected it with the new name it worked fine however it sounds like you didn't see the same thing (you'd have a printer in the select pulldown with a different name).
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I found someone who's setup IS WORKING. This person uses an HP Officejet 6210 (scan, print, fax, copy). In the printers and faxes folder, it lists the devices seperately. My thinking is that the drivers for the HPPSC 1200 Series need to be updated so all devices show up.
What do you think Bob?
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I think that is certainly worth a try...
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She has the most current driver which dates back to 2004. I checked the print processor and it lists Modiprint, winprint, and lexmark. Winprint is the one that is checked. Is this what is wrong with it?
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That's not the same as a winprinter. Anyway, on mine the winprint option is set to RAW. This should be correct for you as well. The HP site shows that printer as supporting PCL and Postscript. You need to be using the PCL driver or driver option. Postscript will not work...
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the driver does not say PCL nor Post Script. She wasn't exactly sure if she had the current driver either so I had he download the latest and greatest from HP. Where would it show the PCL driver?
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I've not done that with HP drivers but with Lexmark. The Lexmark drivers are seperate, one for PostScript, one for PCL(MS).
I just checked at HP for this printer (it IS a laserjet 1200 right??) and the first driver on the list is HP Universal Print Driver for Windows PCL5 ( 6 sept 2006)
Try that one. Also be sure that is the one you've selected when you choose the printer driver. There may be more than one in windows.
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The full printer name is HP PSC 1210. I cn see if the PCL5 driver will work for it. This is a multifunction device: print, scan, and copy.
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Here is some feedback from HP:
Whitney: I regret to inform you that postscript printing is not supported by the HP all-in-one printers. The printer can print PCL3 (Printer Control Language 3) only.
According to them, it already has a PCL driver.
Could it be that because it has the single driver for all three functions? Print, Scan, Copy? I would hate to have to make her spend more money just so she can print to her old printer.
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It's NOT a 1200 then. I just looked it up. It's one of those low cost winprinters.
Print language and technology
Print technology: HP PhotoREt III color layering technology capable
Print language: Lightweight Imaging Device Interface Language (LIDIL)
You are out of luck. It doesn't print PCL, it's LIDIL which means it can only print graphics, the windows driver turns the text into graphics before sending it to the printer instead of the printer doing that itself.
ICELP can't do raster printing so you'll have to use a different printer.
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Here is a link to the printer on HP's site.
http://h10025.www1.hp.com/ewfrf/wc/product?product=90764&lc=en&cc=us&dlc=en&dlc=en&lang=en&cc=us
I am going to tell her that she will need to find a different printer.
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It's NOT a 1200 then. I just looked it up. It's one of those low cost winprinters.
Print language and technology
Print technology: HP PhotoREt III color layering technology capable
Print language: Lightweight Imaging Device Interface Language (LIDIL)
You are out of luck. It doesn't print PCL, it's LIDIL which means it can only print graphics, the windows driver turns the text into graphics before sending it to the printer instead of the printer doing that itself.
Where did you find this information? I am trying to look this up for another printer. It too is an All-In-One. HP Officejet 5610.
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Printer specifications under the faq list:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00420495&lc=en&cc=us&dlc=en&product=441125&os=181&lang=en
It's also a winprinter.
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Got it! Thanks again. I will let them know.
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Does JRiver have a list of printers that are/are not compatible with ICELP?
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No really, there are just too many of them...
The one defining characteristic is that any printer that CAN'T print characters isn't supported by ICELP. There IS limited support for these winprinters in TelnetPro when it's doing screen printers and passthrough printing using our raster print driver. The raster print driver will make winprinters appear to Unix like simple line printers. The only supported sequences are LF,CR,FF, Condensed print and normal print. To this point however, these printers are NOT supported by ICELP.
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The 2 customers having trouble are using TCP PLUS. Will that make any difference?
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No, the requirements and support are the same.
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Good to know. Would RASTER work in this situation? I will review the thread as well as other threads.
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You could try turning on the status box in the icelp configuration. Double check the settings and printer selection there as well.
Printing to a PDF then to the printer should also work as well.
They installed a PDF creator, but that did not work like I would have liked it to. They selected the PDF printer in the ICELP configuration, but when they printed, they did not get the pop-up window asking the file save location. It would work from MS WORD, but not through ICCELP. The DID show up in the PDF print queue though.
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Good to know. Would RASTER work in this situation? I will review the thread as well as other threads.
No, the ICELP in PLUS and PRO are functionally the same.
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You could try turning on the status box in the icelp configuration. Double check the settings and printer selection there as well.
Printing to a PDF then to the printer should also work as well.
They installed a PDF creator, but that did not work like I would have liked it to. They selected the PDF printer in the ICELP configuration, but when they printed, they did not get the pop-up window asking the file save location. It would work from MS WORD, but not through ICCELP. The DID show up in the PDF print queue though.
I don't know why that would be, it should popup a filename box. That's a function of the print driver.
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It could be the free (cheap) PDF creator they used. They are going to try using a Lexmark print they have on hand. Hopefully it will work for them.
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We have a Lexmark Optra E310 that works great...
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What about a Lexmark Z 715? Lexmark's site doesn't say much about that one.
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What about this one:
Epson Stylus CX 3200-
Printer Language
EPSON ESC/P Raster; EPSON Remote
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I don't know. The safest bet is to get one that says it supports some kind of PCL. The reference to raster isn't too hopeful.
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I had her hook it up. I had to walk her through the driver download and install. But after configuring her client for raster printing....IT WORKS! It's slow, but it works. And that is all they wanted for now. She will upgrade to an HP6210 (print, fax, scan, copy) in the near future which works very well for the others that have it and print using ICELP.
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Great, good to hear you got it working!