ICE

TCP/IP Products => TCP-PRO => Topic started by: cwebb03 on January 04, 2005, 10:04:19 am

Title: License Admin Runtime Error
Post by: cwebb03 on January 04, 2005, 10:04:19 am

Running Version 5 of ICE.TCP Pro, 3 Clients and 1 Admin.

Recently, i moved the admin to a new computer and formatted the old. Then,  , i added a Pro Client onto the older computer.  I have 3 license keys we bought for our network, so I've added in two:

(Licenses removed)

However, now the 3rd code can't be entered into License Admin.

(license removed)

When I do enter it in, it tells me of a runtime error.

Pop Up's Title: Microsoft Visual C++ Runtime Error
Text: Runtime Error!
           Program: ...FILES\J RIVER\ICETCP5 SERVER\TCP5 ADMIN\LICENSEADMIN.EXE
           abnormal program termination

What's up?

Chris

Title: License Admin Runtime Error
Post by: Bob on January 04, 2005, 10:43:26 am

Find out exactly what version you are running, 5 isn't enough info.

On a client PC, help->version information in pro.

PM me with your company name (DON'T reply to this message with your company name, send me a PM (instant message)) and I'll check the licenses.  Is it possible you are trying to install an old version from a CD that had been updated to a newer version at some time on the old server??

Title: License Admin Runtime Error
Post by: Bob on January 04, 2005, 02:07:28 pm

Resolved.

Title: License Admin Runtime Error
Post by: dotte on January 10, 2005, 07:40:21 am

Hi,

I have just downloaded the latest version of Ice Pro (5.1), this is a trial version, wich is ok since i'm trying the product ;)
My only problem is (a big one), that i get the same error as mentioned above. The error appears during installation, at the point where I have to type in my company name and the key. I used the key that I received in my mailbox.... Can someone tell me what to do?

Thanks!

Title: License Admin Runtime Error
Post by: Bob on January 10, 2005, 11:24:31 am

Check the key CAREFULLY. Both it AND the company name are case sensitive, space sensitive and punctuation sensitive.

If you still have trouble with it, send me a PM (instant message) with your company name and I'll test it out here..

Title: Re:License Admin Runtime Error
Post by: quicksand on January 15, 2005, 07:08:07 am

Hi Bob,

I have the same version of Ice TCP pro and the same problem with dotte. maybe there are some DLL needed in system32 ?

I'm using win2000 pro with SP4 in my machine.

I've PM company name and key number to Bob.

Thank you

Title: License Admin Runtime Error
Post by: Bob on January 18, 2005, 09:33:19 am

Using serial number, need license number. Resolved.