ICE

TCP/IP Products => TCP-PRO => Topic started by: javiera on July 21, 2006, 09:25:30 pm

Title: Problem with new install of tcp pro
Post by: javiera on July 21, 2006, 09:25:30 pm

I just recvd my newly purchased tcp pro and am having some problems. I installed, uninstalled and tried install again to the same results. This is on a windows XP machine. During installation I recvd the following 2 errors:

http://www.arroyoc.com/ice_tcp_errorinstall_1.jpg
http://www.arroyoc.com/ice_tcp_errorinstall_2.jpg

Which I suspect are a clue to the runtime errors, the telnet pro runs, but when I type in a server name I get this:

http://www.arroyoc.com/ice_tcp_errorrun_1.jpg (server name has been blurred to protect the innocent  ;) )

Then if I try to create a new profile (with different terminal types, etc) I get this:

http://www.arroyoc.com/ice_tcp_errorrun_2.jpg (contents of server session have been blurred -- again protecting the innocent ;) )

I can "work around" this for now by manually changing settings every time I log on to a different server, etc, but clearly something went awry on this install!

Oh the version on "help" are:

Telnet Pro        5.1.26
Dejavu (OCX)        5.1.26
Network Toolbox        5.1.26
FTP Pro        5.1.26
FTP Pro (OCX)        5.1.26
FTP-Win        5.1.26
LPD        5.1.26
ICElp        5.1.26
UpdateWizard        5.1.26
ICElp Configuration        5.1.26
Version Information        5.1.26
Language Configuration        5.1.26

Title: Problem with new install of tcp pro
Post by: Bob on July 24, 2006, 09:26:58 am

For the errors concerning the TelnetPro client, you are unable to write into your registry. This could be due to anti-virus software locking down your registry or incorrect permissions on the HKEY_CURRENT_USER branch of your registry.

The problems with licenseadmin are with the HKEY_LOCAL_MACHINE part of the registry. You must install PRO as a regular user, not a limited user. After it's installed and running you can make the user limited.

Title: Problem with new install of tcp pro
Post by: javiera on July 24, 2006, 10:54:24 am

This is an an XP pro - on a laptop, there is no "users" just one user (me) who is an administrator. Haven't had any problems with other installs at all. I will try uninistalling - reinstalling, but first shut off my antivuris software and lyk what happens.

Title: Problem with new install of tcp pro
Post by: javiera on July 24, 2006, 09:30:18 pm

OK - so I uninstalled, verified that there is only 1 user on this laptop, and that user is a "system administrator" ...I disabled the norton antivirus, re-installed and same errors upon install as originally posted, and same errors when I run telnet pro

...what next coach?

Title: Problem with new install of tcp pro
Post by: Bob on July 25, 2006, 09:16:15 am

Try deleting the J. River folders under HKEY_CURRENT_USER->Software and HKEY_CURRENT_MACHINE->Software in the registry and reinstall. If you can't delete those folders without changing permissions you have a registry problem. You can try the suggestions in the following post to delete them:

http://yabb.jriver.com/ice/index.php?board=2;action=display;threadid=210

Title: Problem with new install of tcp pro
Post by: javiera on July 25, 2006, 09:23:19 pm

That did it, all is A-OK now :)