ICE

TCP/IP Products => TCP-PLUS => Topic started by: pds-jeff on September 06, 2007, 01:32:17 pm

Title: ICE.TCP PLUS and HP Printer software.
Post by: pds-jeff on September 06, 2007, 01:32:17 pm

I am a re-seller and I have been receiving an increasing number of calls about problems with Dejawint and long delays to get logins or just not working at all after they installed a new HP printer. The printers have been both inkjet and laserjet and have been network based. When the client removes the HP software everything returns to normal.

1. Is J.River aware of this?
2. Is there a fix?

Title: Re: ICE.TCP PLUS and HP Printer software.
Post by: Bob on September 07, 2007, 11:37:48 am

Quote from: pds-jeff on September 06, 2007, 01:32:17 pm

I am a re-seller and I have been receiving an increasing number of calls about problems with Dejawint and long delays to get logins or just not working at all after they installed a new HP printer. The printers have been both inkjet and laserjet and have been network based. When the client removes the HP software everything returns to normal.

That's rather bizzare

Quote

1. Is J.River aware of this?

First I've heard of it.
We have several HP printers here and haven't seen this behavior

Quote

2. Is there a fix?

Sounds like a bug in the HP printer driver, wouldn't be the first...

Title: Re: ICE.TCP PLUS and HP Printer software.
Post by: Bob on September 12, 2007, 12:50:03 pm

After checking into this some more we have a theory that it might have something to do with the HP driver replacing a mfc library on your system. To avoid such problems, we've compiled in the library statically. This also might relate to your other printer problem with the current version. Which version are you having trouble with on login timeouts?? (help->about dejawint).

Title: Re: ICE.TCP PLUS and HP Printer software.
Post by: pds-jeff on September 17, 2007, 12:03:53 pm

Sorry about the delay in my replay.

So far it seams that several builds of ICE.TCP PLUS are affected and I just had a client have the issue with a Kyocera network laser printer too. I will gather more info and post it.

Title: Re: ICE.TCP PLUS and HP Printer software.
Post by: Bob on September 17, 2007, 01:55:09 pm

Hi Jeff,
If you could, please note which versions work and which don't and I may be able to get a pattern from that...

Thanks,
Bob

Title: Re: ICE.TCP PLUS and HP Printer software.
Post by: pds-jeff on October 03, 2007, 01:14:51 pm

Sorry about the delay, I've been out of town.

I'm going to concentrate on one client with this issue.

The client is running a 100 user ICE.TCP PLUS build 27. They are testing a Kyocera Ecosys FS-4000DN network printer and report that logins with Dejawint take up to an hour to come up. The windows telnet client is un-affected by this. They also report that when they take the printer off the network that the problem goes away.

Title: Re: ICE.TCP PLUS and HP Printer software.
Post by: pds-jeff on October 03, 2007, 01:54:08 pm

Update: The client is giving me mixed info on this issue. I will sort it out and report back the "REAL" issues.

Title: Re: ICE.TCP PLUS and HP Printer software.
Post by: Bob on October 04, 2007, 10:05:34 am

Ok, let me know when you hear more..