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TCP/IP Products => TCP-PRO => Topic started by: jwong on August 25, 2008, 12:55:48 pm

Title: Unknown Error followed by a 8 digit #'s
Post by: jwong on August 25, 2008, 12:55:48 pm

Hello all. 

Running Telnet Pro 5.1.26, This is happening on Mondays usually twice a day.  After contious tries it will eventually log back in.  Any help will be greatly appreciated.
(https://yabb.jriver.com/ice/proxy.php?request=http%3A%2F%2Fi376.photobucket.com%2Falbums%2Foo202%2FMP15T%2FTelnetError.png&hash=86397f727b7413c6a90982412f2cff77473f7b09)


Juan

Title: Re: Unknown Error followed by a 8 digit #'s
Post by: Bob on August 25, 2008, 12:58:18 pm

You might have a "hanging" session.
Try enabling keepalives.

view->options
keepalives (put a number in the box, 6 is good (once a minute).

Title: Re: Unknown Error followed by a 8 digit #'s
Post by: jwong on August 25, 2008, 01:29:28 pm

Bob,

thanks for quick reply... Will try it but it's happening every Monday between 10an and 3pm to random users. 
some other #'s
19251072
19586952
19053184
10930984
10931856
18926432
17751944
18276232
10931160
19586952
do any of these errors mean anything? We have a large # of users.

Title: Re: Unknown Error followed by a 8 digit #'s
Post by: Bob on August 26, 2008, 09:26:26 am

I don't think the numbers are terribly meaningful.

What brand of unix are you using? It might be that you are bumping up against the limits of your user count (if it's fixed) and you could have hung sessions on the unix box. On many versions of unix you can turn on keepalives on the unix end which will timeout hung sessions after some period of time instead of having them hanging around using up a unix license forever.

Try a:
netstat | more
command on the unix side to get an idea of how many sessions are in use and what state they are in.