ICE

TCP/IP Products => TCP-PRO => Topic started by: jbarrie on March 16, 2009, 09:55:03 am

Title: Logging / Troubleshooting
Post by: jbarrie on March 16, 2009, 09:55:03 am

The system we are using requires hitting the F4 key to go back to a prior menu.  When a user reaches the main menu, they have to select QUIT in order to exit the system completely. However every once in a while when a user hits F4, the telnet pro window closes completely.  There are no error messages. 

I am trying to get to the root of this issue.  Is there any way to turn on logging to help in troubleshooting?  I have also excluded the J River and telnetpro.exe from the realtime antivirus scan (didn't help). Are there any other processes that need to be excluded in case the AV is the problem?

Title: Re: Logging / Troubleshooting
Post by: Bob on March 17, 2009, 10:10:05 am

No particular ideas here. I haven't seen that behavior before.
What version are you running (Help->Version info).

If you have a current version you could try turning on keepalives.