ICE

TCP/IP Products => TCP-PLUS => Topic started by: cort631 on August 12, 2009, 02:12:35 pm

Title: ICE.TCP Plus & Yahoo Messenger
Post by: cort631 on August 12, 2009, 02:12:35 pm

I have a customer using ICE.TCP Plus. Build 27 Version 7.10a/32. Their having an issue with the new yahoo messenger program where the ice.tcp plus will take a long time to come up to a log in or not at all. Is there a work around for something like this?

Title: Re: ICE.TCP Plus & Yahoo Messenger
Post by: Bob on August 13, 2009, 10:07:17 am

Perhaps it's a dns error? Are they trying to connect to the unix server by name or IP address?

Title: Re: ICE.TCP Plus & Yahoo Messenger
Post by: cort631 on August 17, 2009, 01:23:21 pm

They're connecting based on the ip address. They say that the screen comes up and its black for a long time and then finally connects after several minutes. This has only occurred after they updated the yahoo messenger.

Title: Re: ICE.TCP Plus & Yahoo Messenger
Post by: Bob on August 17, 2009, 01:47:12 pm

I'll try and see if I can reproduce it here. What version of windows and what version of yahoo messenger?

Title: Re: ICE.TCP Plus & Yahoo Messenger
Post by: cort631 on August 18, 2009, 02:27:07 pm

Windows XP Pro service pack 3. And whatever the newest update of yahoo messenger

Title: Re: ICE.TCP Plus & Yahoo Messenger
Post by: Bob on August 25, 2009, 09:36:42 am

It looks like yahoo messenger is blocking a font change message from Plus. We've tested a patch that works around the problem and it seems good here. Please contact sales (612-677-8200 and hit 0 to get the operator) and they'll send you a patch.

Title: Re: ICE.TCP Plus & Yahoo Messenger
Post by: cort631 on August 25, 2009, 04:23:29 pm

Thanks for the help!

Title: Re: ICE.TCP Plus & Yahoo Messenger
Post by: encoremetals on January 05, 2010, 03:30:56 pm

I don't see which patch version we need.  Can you please let me know which patch version?