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[toddatsamco]

Hello all,

We've got a 60 user installation of ICE.TCP 4.4 (32-bit) which has been functioning fine for over 3 years. All of a sudden a user got an error "Can not retrieve company name". It then prompts us to run ConfigWizard.

The user has unobstructed access to the J: drive where the JRiver files were installed from.

Any thoughts?  

[Bob]

I have no idea why it lost it's sequence number but you should just run configwizard44 again. There should be a link to it on in the icetcp4.4 32 bit program group in the windows start menu. If it isn't there you can BROWSE to the server into the TCP5_USER directory then into TCP4-32 and run configwizard44.exe.

Note that you CANNOT mix versions older than 5.0.81 with 5.0.81 or newer. Configwizard44.exe will not get a sequence number properly if you mix versions.

[toddatsamco]

Hmmmm....

Tried to run ConfigWizard as the user and I got an error (see below). Ran it as the Administrator and it worked fine.

Tried to run ICE.TCP as the user and the same "Can not retrieve company name" error.

Here is the error when I try to run ConfigWizard as the user:

Microsoft Visual C++ Runtime Library

Runtime error!

Program J:\ICETCP5 Server\TCP5 User\TCP4-32\Configwizard44.exe

abnormal program termination.

[Bob]

What changed on the machine? Windows update perhaps? Change of user permissions?? Virus checker?? What version of Windows? What version of PRO?

It certainly sounds like a permissions issue...

[toddatsamco]

That's the mystery, nothing has changed.

OS: Windows 2000

ICE.TCP: 4.4, 32-bit
Emulation version: 7.04/32
Windos interface version: 7.02

Can we take another angle on this? Perhaps wipe out the ICE.TCP all together and start from scratch?

[Bob]

Configwizard44 needs to be run as a user with admin privledges. It has to write into an area of the registry that is not writable as a limited user.

The version you have really shouldn't be used with 2k or xp.
You should get an updated version and install it on the machine which is acting as your licenseadmin server.

See the other posts here dealing with the update process. Basically you backup your existing licenses folder and do an install of the updated version right over the existing install on your licenseadmin server. This should preserve your licenses.

Next, on the misbehaving client, uninstall the program. Delete any icetcp.ini files anywhere on the system, remove the jriver registry entries under HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER for the admin and HKEY_CURRENT_USER for whatever user was using the program. If you have trouble deleting these registry entries, see this thread:
http://yabb.jriver.com/ice/index.php?board=2;action=display;threadid=210

Finally, BROWSE to the TCP5_USER share on the licenseadmin server (which needs to shared as full control for everyone) and run setup.exe. You need to do this as a user with admin privledges on the client machine. When configwizard is done running you should then be able to run deja32.exe as any user on that machine.

You CANNOT used the updated configwizard with an old version of 4.4. If for some reason you need to run configwizard on another old client, you will need to update that client to the current version of 4.4