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[trcadmin]

We haev previously used version 5.0.8 and i have been in the process of upgrading all users to the new 5.1.25 version.  Everything is going perfectly smooth exept one issue I have come across.  I have a user that uses the print screen function on a daily basis.  In the past he has used it and has done a print and it prints the screen and fits perfectly on a portait style 8.5 x 11 page.  Since the upgrade, he tries to do a print and it prints more than just the current page, but everything above it.  I have tried the print screen feature and seems to now work to shared printers were a print server is used, but works for a locally installed network printer or one directly connected.  

Also, the biggest issue he is having is that it seems to change the font of the screen text to courier and chops off everything to the right that does not fit on the 8.5 X 11 sheet.

Please help!!.

I can see where this would be benificial, but in our case it is hindering this user from performing his job successfully.

[Bob]

Which print mode are you using?
Try the raster print mode and see if the results are more like what you are expecting.

Also, what printscreen are you using? the button on the toolbar, the right-click on the desktop, or drop down under the file menu?

None of them should print content which isn't on the screen.

[trcadmin]

It had previously been in normal mode.  However i just tried from the users machin in Raster mode and still comes out with the same output.

Previously it basically id a "fit to page" type of print for the print screen.  Is this no longer avaliable in the new version?

[trcadmin]

btw:  I have used both the button on the toolbar, the drop down, and the right cluck action.  All produce the same output.  I have also tried to print to 2 different printers.  I get the same output as well.

The only time it prints content that is not on the screen is when i perform a "print" not a "print screen"  there just seems to be an issue when tryint to perform a "print screen" to a printer that is installed on the print server.

[Bob]

The print function IS supposed to print the whole buffer.

The printscreen function SHOULD be using the same character set that the terminal window is using which is USUALLY ICE437. The default character size was supposed to work on any printer. If you are just having trouble with an 80 character screen overflowing the edges on the printer (which means the printer has a REAL large unprintable area on it's borders) there are a couple of registry entries you can use to squish it down.

For RASTER PRINT ONLY, you can change the on paper image size.
using regedit go to HKEY_CURRENT_USER->SOFTWARE->JRIVER->ICE.TCP->5.0
in 5.0 create 2 new DWORD values. One called HorizontalPrintableChars with a value of MORE than 80 DECIMAL (which is the default in PRO. You can try 84 for example).
The other is called VerticalPrintableChars with a value of MORE than 66 DECIMAL (which is the default in PRO. You can try 70 for example)

Just FYI, these numbers are divisors for the number of 10 pitch chars that should normally be able to fit on a line. So if 80 should fit horizontally and you set the  HorizontalPrintableChars to 84 you will get about a 5% reduction in horizontal size (depends on printer capabilities). A typical line printer and most inkjet printers can print edge to edge. Only some laser printers can do this however.

[trcadmin]

More investigation on this shows me that it prints screens that have 80 columns fine.  However some screens show 132 columns wide.  This is where we run into problems as it does not compress the image so it fits the width of the paper.

[Bob]

When you go into 132 column mode, PRO internally changes the divisor so that 132 columns SHOULD fit on your printer. Again, if the printer is chopping too much on the edges you can adjust this. Try setting HorizontalPrintableChars to 140. You also have to set VerticalPrintableChars whether or not you want it to change. If things fit fine on the page lengthwise, use 66 for that entry.

This will also affect your 80 column screen prints though, shrinking them as well. There is no way around that for now however they are quite readable in my testing.

BTW, in my message above I had the logic of the divisors backwards. I've since corrected that post.

[trcadmin]

PERFECT!!!

Changing that variable to 140 allowed everything to fit to the page at 132 columns.  Just out of curiousity i change the variable to 132 and this still cut off about 6 lines.

Thanks very much for you assistance.

[Bob]

Glad it worked for you.
132 is the default so it would have given the same results as if you had not set the registry variables. We are using the width of what supposedly is the printable area but it simply could be that the printer driver isn't telling the truth Anticipating trouble with some windows printer drivers led us to put in the ability to override the defaults.

[bndrental]

we also had problems going to 5.1.25 version with the print running off the page but changing to raster printing and creating the regedit files you suggested it know works great.

[Bob]

Thanks for the report!