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Author Topic: Crash During Install, "memory could not be read" [Solved by disabling antivirus]  (Read 2761 times)

CalJake

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Every time I install/update MC 21 I get an application error:  "The instruction at 0x774523a3 referenced memory at 0x00194000.  The memory could not be read.  Click OK to terminate the program."  This happened when I first installed MC 21.0.5, and with the update to 21.0.6 today.  This is on a fully patched, update-to-date Windows 7 system which had been running MC 20 since its release without problem.  MC 21 does appear to function correctly after I click OK to terminate.
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JimH

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Re: MC21 Crashes During Install - "The memory could not be read"
« Reply #1 on: September 13, 2015, 01:21:14 pm »

Any antivirus running? 
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CalJake

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Re: MC21 Crashes During Install - "The memory could not be read"
« Reply #2 on: October 17, 2015, 01:33:25 pm »

Thanks Jim.  Yep... looks like it's a problem with Webroot on Win 7.  Installed latest update, got the error.  Disabled Webroot and re-installed, no problem.
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JimH

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Re: MC21 Crashes During Install - "The memory could not be read"
« Reply #3 on: October 17, 2015, 01:56:27 pm »

Thanks for reporting the solution.
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