More > JRiver Media Center 21 for Windows

Questions on Upgrading

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jaypeecee:
Hi Folks,

Two days ago, I received an email from J River saying that I could save $10 on a pre-order of MC 22. So, today I set about doing the deed. I have very recently upgraded my PC to Windows 10 and my previously-installed MC 18 was removed in the upgrade process. So I installed a trial version of MC 21. I obtained my registration code by emailing J River but this was not recognized by MC 21. So, now I don't know how best to proceed. What do I need to do to ensure that I get a licence for MC 21/22 and don't miss out on the $10 saving by ordering MC 22 before tomorrow?

Thanks in advance.

JPC

happy haggis:

--- Quote from: jaypeecee on June 04, 2016, 11:59:23 am ---Hi Folks,

Two days ago, I received an email from J River saying that I could save $10 on a pre-order of MC 22. So, today I set about doing the deed. I have very recently upgraded my PC to Windows 10 and my previously-installed MC 18 was removed in the upgrade process. So I installed a trial version of MC 21. I obtained my registration code by emailing J River but this was not recognized by MC 21. So, now I don't know how best to proceed. What do I need to do to ensure that I get a licence for MC 21/22 and don't miss out on the $10 saving by ordering MC 22 before tomorrow?

Thanks in advance.

JPC

--- End quote ---

I'm probably way off the mark here, but have you tried reinstalling MC 18? From what I've read, your licence will only work with the version it was licensed for.  :) You should then be able to upgrade to MC 22.
Good luck!

jaypeecee:
Hi HH,

Thanks for your reply.

No, I have not tried re-installing MC 18. I assumed (perhaps wrongly!) that MC 18 was removed during the Windows 10 upgrade process because it was not compatible with Windows 10. I'll try re-installing MC 18.

JPC

JimH:
If you have MC21 installed, you can follow the instructions in the e-mail (or in the Upgrade Help topic on this board).

fallsroad:
NM - fixed it.

I have MC21, and wanted to take advantage of the discount prior to Sunday. Followed the link in email, entered my registration code, but the payment page will not accept my password. Pretty sure I never changed it. I verified the email address by having the registration codes emailed to me, but cannot solve the password issue.

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