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Author Topic: Stability Issues on windows 10  (Read 3986 times)

twb1000

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Stability Issues on windows 10
« on: May 25, 2016, 03:01:23 pm »
Recently my JRiver has been getting closed by windows and i have a few questions.  It is a recent development and worked OK up until recently

I have a somewhat "lower end" computer running it  1.5 G Celeron processor and 4 gig of ram

I think the ram might be a little low for Windows 10, would increasing it be of value?

Will version 21 play better with Windows 10?

The computer is a dedicated media server so it has no other "load" on it other than JRiver.

I also just noticed that the Network was set to "public" and i just changed to "private" which may have something to do with it.
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CountryBumkin

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Re: Stability Issues on windows 10
« Reply #1 on: May 25, 2016, 03:12:17 pm »
Quote from: twb1000 on May 25, 2016, 03:01:23 pm
Recently my JRiver has been getting closed by windows and i have a few questions.  It is a recent development and worked OK up until recently

I have a somewhat "lower end" computer running it  1.5 G Celeron processor and 4 gig of ram

I think the ram might be a little low for Windows 10, would increasing it be of value?

What are you using MC for (audio only, audio & video)? I think 4GB mem on Win10 x32 is fine.

Quote
Will version 21 play better with Windows 10?

what are you using now? MC19"? MC20? I would say Yes, upgrade. You can get the MC21 and MC22 license now at a discount. The newer versions usually have "bug fixes" and improvements, so installing the newest version is always a good idea.

Quote
The computer is a dedicated media server so it has no other "load" on it other than JRiver.

I also just noticed that the Network was set to "public" and i just changed to "private" which may have something to do with it.

I don't see how having your network open to public would cause stability problems. Are you running multiple computers with MC on them (i.e. Server - Client config)?
When you have a problem with MC you can try to get a Log for JRiver to look at. It's at Help>Logging. You need to be sure to turn On logging.
Also run the JRiver benchmark (also at Help>Benchmark). If you have a score under 1500, it's somewhat weak. My old Dell Laptop has a score of 1828.  Report back your score.
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twb1000

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Re: Stability Issues on windows 10
« Reply #2 on: May 25, 2016, 08:28:46 pm »
=== Running Benchmarks (please do not interrupt) ===

Running 'Math' benchmark...
    Single-threaded integer math... 9.321 seconds
    Single-threaded floating point math... 6.173 seconds
    Multi-threaded integer math... 9.392 seconds
    Multi-threaded mixed math... 6.606 seconds
Score: 603

Running 'Image' benchmark...
    Image creation / destruction... 1.005 seconds
    Flood filling... 0.858 seconds
    Direct copying... 1.044 seconds
    Small renders... 3.084 seconds
    Bilinear rendering... 4.136 seconds
    Bicubic rendering... 2.444 seconds
Score: 1750

Running 'Database' benchmark...
    Create database... 0.633 seconds
    Populate database... 3.680 seconds
    Save database... 1.285 seconds
    Reload database... 0.289 seconds
    Search database... 2.335 seconds
    Sort database... 2.776 seconds
    Group database... 1.486 seconds
Score: 1722

JRMark (version 20.0.131): 1359

Log:
0000000: 6228: General: CMCCore::Create: Creating flavor
0000000: 6228: General: CMCCore::Create: Creating DB
0000000: 6228: General: CMCDBCore::CMCDBCore: Start
0000000: 6228: General: CMCDBCore::CMCDBCore: Creating database objects
0000016: 6228: Database: MCDB::MCDB: Start
0000016: 6228: Database: MCDB::MCDB: Finish (0 ms)
0000016: 6228: General: CMCDBCore::CMCDBCore: Updating database callbacks
0000016: 6228: General: CMCDBCore::CMCDBCore: Creating factories
0000016: 6228: General: CMCDBCore::CMCDBCore: Loading locations
0000016: 6228: General: CMCDBCore::CMCDBCore: Finish (16 ms)
0000016: 6228: General: CMCCore::Create: Creating player
0000016: 6228: General: CMCCore::Create: Creating UI
0000016: 6228: General: CMCCore::Create: Creating tools
0000016: 6228: General: CMCCore::Create: Creating router
0000016: 6228: General: CMCCore::Create: Finish (16 ms)
0000016: 6228: General: CMCPlayerApp::InitInstance: Loading options helper
0000016: 6228: General: CMCPlayerApp::InitInstance: Initializing automation SDK
0000016: 6228: SDK: CMCPlayerApp::InitializeAutomation: Start
0000016: 6228: SDK: CMCPlayerApp::InitializeAutomation: Finish (0 ms)
0000016: 6228: General: CMCPlayerApp::InitInstance: Checking for proper installation
0000016: 6228: General: CMCPlayerApp::InitInstance: Loading translation engine
0000016: 6228: General: CMCPlayerApp::InitInstance: Cleaning up any previous installs
0000016: 6228: General: CMCPlayerApp::InitInstance: Creating skinning engine
0000016: 6228: General: CMCPlayerApp::InitInstance: Loading skin
0000204: 6228: General: CMCUICore::SystemPowerManager_UpdateActions: Start
0000204: 6228: General: CMCUICore::SystemPowerManager_UpdateActions: UI Mode: -2000; Playing: 0
0000204: 6228: General: CMCUICore::SystemPowerManager_UpdateActions: Finish (result: 0) (0 ms)
0009813: 6228: General: CMCUICore::GetPopupShowing: popup showing=true, window class name=JRiver Popup Class
0013547: 6228: General: CMCResourceHelper::GetIsModalPopupShowing: Message box showing
0016657: 6228: General: CMCResourceHelper::GetIsModalPopupShowing: Message box showing
0016688: 6228: General: CMCUICore::UpdateAfterUIChange: Start
0016688: 6228: General: CMCUICore::UpdateAfterUIChange: Flags: 2
0016688: 6228: General: CMCUICore::UpdateAfterUIChange: Finish (0 ms)
0016688: 6228: General: CMCPlayerApp::InitInstance: Processing startup settings
0016704: 6228: General: CMCPlayerApp::InitInstance: Initializing components
0016766: 6228: General: CMCPlayerApp::InitInstance: Creating player core
0016766: 6228: SDK: CMJMixerAutomation::CMJMixerAutomation: Global Count: 1
0016766: 6228: General: CMCPlayerApp::InitInstance: Creating resource helper
0016782: 6228: General: CMCPlayerApp::InitInstance: Loading library
0016782: 6228: Database: MCDB::Load: Start
0016782: 6228: Database: MCDB::Load: Loading (Type: 1, Path: C:\Users\Thomas\AppData\Roaming\J River\Media Center 20\Library\, Key: , URL: , Name: Main Library)
0016782: 6228: Database: MCDB::Load: Unloading
0016782: 6228: Database: MCDB::Unload: Start
0016782: 6228: Database: MCDB::Unload: Stopping worker threads
0016782: 6228: Database: MCDB::Unload: Getting database lock
0016782: 6228: Database: MCDB::Unload: Starting unload
0016782: 6228: Database: MCDB::Unload: Updating child objects after unload
0016782: 6228: Database: MCDB::Unload: Resetting info
0016782: 6228: Database: MCDB::Unload: Finish (0 ms)
0016782: 6228: Database: MCDB::Load: Loading from path: C:\Users\Thomas\AppData\Roaming\J River\Media Center 20\Library\
0016782: 6228: General: CDatabaseRights::UpdateBeforeLoad: Start
0016782: 6228: General: CDatabaseRights::UpdateBeforeLoad: Finish (0 ms)
0016782: 6228: Database: MCDB::Load: Loading pieces
0016782: 6228: Database: MCDB::GetRMDB: Creating object
0016844: 6228: Database: CMediaFileIOLoad::Load: Loading: C:\Users\Thomas\AppData\Roaming\J River\Media Center 20\Library\removable.jmd
0016844: 6228: Database: MCDB::GetPLDB: Creating object
0016844: 6228: Database: CPlaylistsDB::Load: Start
0016844: 6228: Database: CPlaylistsDB::Load: Clearing database


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Awesome Donkey

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Re: Stability Issues on windows 10
« Reply #3 on: May 26, 2016, 05:40:52 am »
Yeah, that machine's kinda weak, IMO. I don't think just upgrading the RAM would be enough either.
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JimH

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Re: Stability Issues on windows 10
« Reply #4 on: May 26, 2016, 06:29:41 am »
RAM also wouldn't account for the problem.

Are you running antivirus software on the machine?  That can cause this kind of problem.

Video drivers are also a common source.

When it closes, what is the message?  What happens if you just wait?
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twb1000

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Re: Stability Issues on windows 10
« Reply #5 on: May 26, 2016, 11:56:11 am »
I think Windows Defender might be running.

I am also using a multi channel audio interface (Behringer FCA610) and using WASAPI settings.  I think drivers are all current and latest versions.  This had been working OK and recently started having "hiccups".  Other symptom i have heard is kind of a "scupping" kind of sound in the background. JRiver will play for an hour or two and windows shuts it down (that is what the dialog box says).
Whatever I can do to reduce CPU load in the way of disabling services not required for JRiver might help.  I think it is "close enough" that a few "tweaks" might make it behave.
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JimH

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Re: Stability Issues on windows 10
« Reply #6 on: May 26, 2016, 11:58:35 am »
You might try this:
https://wiki.jriver.com/index.php/Taming_Windows_Defender

CPU should normally be less than 10% unless you're playing something like DSD.
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JimH

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Re: Stability Issues on windows 10
« Reply #7 on: May 26, 2016, 12:02:26 pm »
You might also try powering your whole network and all the machines on it down and back up.
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twb1000

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Re: Stability Issues on windows 10
« Reply #8 on: May 28, 2016, 10:19:08 am »
OK, I uninstalled and reinstalled MC21 and it seems to be better now.  I have had 5 music streams playing overnight with no hang-up. Not sure if I need to consider a faster processor (unfortunately that would mean a new computer).  I guess I will see how it goes.
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