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no audio from MC21

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scottellison:
I recently downloaded MC21 and imported some wav files but I don't have audio within the program.  I am running a mac book pro, with OSX El Capitan.  The audio still works in all other programs and within system preferences/sounds so there are NO other audio issues with the rest of the computer, the problem is isolated to the MC21 software only.  I have run through ALL of the audio trouble shooting on the wiki help page, none of this has helped.  I have played with the settings in DSP Studio, also without any luck.

When I click 'play' on the track, the track plays, the song counter moves and I can see the audiograph oscillating up and down as if the device were playing music...but no audio.

Does anyone have any ideas on how to solve this?

blgentry:
What sound device are you using?  Have you selected that device in Tools > Options > Audio > Audio Device?

Is the volume on MC turned up to 100%?  Look in the upper left corner.

Brian.

scottellison:
Just using headphones at the moment, have also tried Blue tooth speakers.  In both cases I have selected the device as you suggest but this doesn't make a difference.  And yes, the volume is all the way up in MC, on the computer and on the device.

blgentry:
Try setting some audio options:  Tools > Options > Audio > Audio Device > Device settings
Device >
Open with exclusive access > (uncheck)
Integer mode > (uncheck)
Channel Offset > 0

Buffering >
Software > 250mS
Hardware > hardware default

Then click OK on everything.  Quit MC and restart it and test again.

If that doesn't make any difference please take a screen shot with audio playing.  Go to Player > Audio Path, and with that dialog showing, take a screen shot.  Using <Command><shift>4 will let you select an area of the screen with your mouse and will save it to a file on your desktop, which you can attach here.

Brian.

scottellison:
I tried all that and there wasn't any difference.  However, I Figured it out.  I assumed it was something stupid and it was.  After you change the 'audio device', the music has to be actually stopped for changes to take effect.  There is a *footnote on the options page telling you this but I missed it.  I was changing the device and clicking 'okay' but not physically stopping play.  This made the difference, I can now get audio where I need it.  Many thanks for your assistance Brian.

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