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Author Topic: Your license file is for a different product  (Read 2428 times)

kctangodj

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Your license file is for a different product
« on: July 25, 2016, 11:34:14 am »
I got a trial copy of MC21 in April. After the trial time ran out I decided to buy. I went to the purchase page and selected the version for Windows, put in credit card info etc, and when I hit enter the last time I realized (too late) that it was going to download MC22. It won't install - I get an error msg. If MC22 is still in development, why did I get that instead of the expected MC21? If I had wanted MC22 I would have bought it at the reduced price, not the full price that I paid. I wanted MC21 but there is nothing on the Purchase page that says which version of MC you're buying, just which OS it is for. What do I do now?
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Matt

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Re: Your license file is for a different product
« Reply #1 on: July 25, 2016, 11:35:45 am »
You bought a "Media Center 22 Windows" license.  Thanks!

It should work fine with the latest MC21 or the coming MC22.
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Matt Ashland, JRiver Media Center

RD James

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Re: Your license file is for a different product
« Reply #2 on: July 25, 2016, 12:24:27 pm »
You might have to update v21 if you're running an old version which doesn't support the newer license.
Not sure why you'd want to run v21 instead of v22 though.
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