SteveG,
I think you're right about the hardware/driver uninstallation. I couldn't perform it as you told me, because the system keeps recovering the previous information about Rio and I'm not able to use it with the MediaCenter that I have bought almost 1 week ago. I have sent the following email to SOnicBLue, and I hope they will help me in some way. Thank you for your help, and if you have any further information you think might be helpful, please send it to me.
The software is detecting the device (Rio), but when I click on it, it takes very long to respond, and then gets me a message of "low virtual memory". Then, when I click on Upload files or any area below the screen (where there's a small area with the files listed), I have the message "Media Core found a problem and need to close....).
Sonic Blue Email
I have a Rio500 Diamond and I'm trying to make it work properly with Media Center 9.0.
I've been oriented to unistall completely the hardware and try to install it again with the driver indicated by the software company.
But, performing the instructions and procedures listed at SOnicBlue site, at the link below
http://www.sonicblue.com/support/rio/default.asp?menu=support&submen u=Legacy_Rio&item=faqs&product=Rio_500_PC#20399
I'm not allowed to remove the hardware. Everytime I plug it in, Windows XP automatically includes RioPort.Com Rio 500 under the USB devices at DEVICE MANGER, and I don't want that. I want to indicate the new driver for it. When I try to update or unistall the driver, the system manager stops working (Not Responding). I war using the Real One Player software, but i have deleted from my system, because I imagined that it was a substitute to Rio Audio Manager.
How can you help me ? Is there any step that I may have forgotten ? There's one thing that I must say: I noticed that the files rio8drv.sys and riodrv at windows/system32 return automatically after I delete it. When I plug the hardware, they appear again.