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[elvanor]

Hello,

I discovered JRiver MC a few monthes ago and I think it is perfect from my need. I intend to use it from a QNAP NAS, but control it from various devices (Android) and computers (Linux).
I would now like to buy a license, but there is a serious problem preventing me from doing so. In my audio collection I have a lot of .ogg files, and although these files will play well in MC, the tags (artist, name, album, genre etc) are not imported at all when I make the initial import of the library.

I can reproduce this both on MC 21 for QNAP and on my Gentoo Linux computer.

Is it a known problem? How to fix it? If I buy the license, is there more chances that I can get official support to solve this bug?

I'm ready to help diagnose, I can post the .ogg files somewhere for someone to have a look or such.

Thanks in advance - if someone solves this problem, there will be one more official user of MC!

[bob]

Hello,

I discovered JRiver MC a few monthes ago and I think it is perfect from my need. I intend to use it from a QNAP NAS, but control it from various devices (Android) and computers (Linux).
I would now like to buy a license, but there is a serious problem preventing me from doing so. In my audio collection I have a lot of .ogg files, and although these files will play well in MC, the tags (artist, name, album, genre etc) are not imported at all when I make the initial import of the library.

I can reproduce this both on MC 21 for QNAP and on my Gentoo Linux computer.

Is it a known problem? How to fix it? If I buy the license, is there more chances that I can get official support to solve this bug?

I'm ready to help diagnose, I can post the .ogg files somewhere for someone to have a look or such.

Thanks in advance - if someone solves this problem, there will be one more official user of MC!

I'm not aware of any tagging differences in the linux version for OGG. Can you PM me with a link to one or email a small one to bob (at) jriver (dot) com ?
Thanks.

[bob]

Your test works fine for me in MC 20, 21 and 22 on linux. Tags and cover art show up.

What is the filename field in MC for this track?

[elvanor]

Not sure what you mean by filename field. The name is "Angel In Black"

Can the problem be due to the underlying FS? I doubt so, as it would be ext in QNAP and NFS in Gentoo, but they both fail...

[blgentry]

I think bob is suggesting that the filename on disk might be too long or otherwise "strange" which is confusing MC and making it unable to read the metadata from the file.  But I'm just guessing.

I also think he wants you to go into MC's view for these files and find the column labeled "filename".  If it's not there, right click on the column headers and select it.  Then tell bob what you see there.

Brian.

[bob]

I think bob is suggesting that the filename on disk might be too long or otherwise "strange" which is confusing MC and making it unable to read the metadata from the file.  But I'm just guessing.

I also think he wants you to go into MC's view for these files and find the column labeled "filename".  If it's not there, right click on the column headers and select it.  Then tell bob what you see there.

Brian.

Yes, thanks for the clarification Brian!

[elvanor]

The filename is perfectly normal, besides, this happens with all my oggs (about 1000...)

In MC view filename is "/home/elvanor/music/Metal/Primal Fear/2001 - Nuclear Fire/01 - Angel In Black.ogg"

[bob]

Hmmm, doesn't make any sense to me.
Are they read-only for that user? (even though that should make no difference).

[elvanor]

It does not make any sense to me either, I am going crazy with this, especially because it happens on 2 different computers!!
They are not read only for the user:

-rw-r--r--  1 elvanor elvanor 6163494 Apr  9 22:04 01 - Angel In Black.ogg
-rw-r--r--  1 elvanor elvanor 6206795 Apr  9 22:04 02 - Kiss Of Death.ogg
-rw-r--r--  1 elvanor elvanor 6164510 Apr  9 22:04 03 - Back From Hell.ogg
-rw-r--r--  1 elvanor elvanor 8611451 Apr  9 22:04 04 - Now Or Never.ogg
-rw-r--r--  1 elvanor elvanor 7065781 Apr  9 22:04 05 - Fight The Fire.ogg
-rw-r--r--  1 elvanor elvanor 7030896 Apr  9 22:04 06 - Eye Of An Eagle.ogg
-rw-r--r--  1 elvanor elvanor 7711644 Apr  9 22:04 07 - Bleed For Me.ogg
-rw-r--r--  1 elvanor elvanor 6905434 Apr  9 22:04 08 - Nuclear Fire.ogg
-rw-r--r--  1 elvanor elvanor 7767762 Apr  9 22:04 09 - Red Rain.ogg
-rw-r--r--  1 elvanor elvanor 8333838 Apr  9 22:04 10 - Iron Fist In A Velvet Glove (Bonustrack).ogg
-rw-r--r--  1 elvanor elvanor 5572367 Apr  9 22:04 11 - Fire On The Horizon.ogg
-rw-r--r--  1 elvanor elvanor 5827526 Apr  9 22:04 12 - Living For Metal.ogg

One thing I can try is to import ONLY this folder, not the whole collection with 15000+ files, and see what happens. If it still fails, I could give you temporary SSH access to my machine... or how could we debug further? are there logs somewhere?

[bob]

Turn on logging in Help->Logging

First, pick an ogg album, select it's tracks (control-A to select all) then Right-Click Delete. In the following dialog take the default option which is Remove from the media library.
This removes an album so we can try to import it again.

Next, create a smartlist of deleted/bad database entries:
New Smartlist
Name it deleted/bad
Set the media type to audio and empty
Modify results: Limit database to Deleted and Bad
Hit OK.
When it displays the deleted/bad files (if there are any) hit control-A (to select all) then Right-Click Delete. In the following dialog take the default option which is Remove from the media library (not delete from disc).
Repeat the about steps if necessary.
This removes the old entries for the deleted albums.

Turn on Logging (Help->Logging)
Use Tools->Import->Import a single folder  to re-import the ogg album you removed.
Send the log file. You can try the email function from within Help->Logging or simply grab the log from:
~/.jriver/Media\ Center\ 22/Log.txt

email it to bob (at) jriver (dot) com.

Thanks.

[herr_schneider]

I assume it is a similar - and serious - issue: upon auto-import of changed ogg files, MC 22 Linux (debian jessie, 64bit) corrupts the tags (and only those!) by omitting the first letter of each tag. This happens just to ogg files, not flac, not mp3. Other formats I do not have. This is how it looks in foobar after MC has messed it up (I omit parts of the tags & image data...) (tagged with both foobar2000 and mp3 tag in different runs, moved from my desktop to my linux box after tagging and verified files before firing up MC):

<ATE> : «multiple values» 2002; 1984
<COUSTID_FINGERPRINT> : «multiple values» [omitted]
<COUSTID_ID> : «multiple values» 86a0e86f-4bfd-41fb-be4e-7a3746c2bcbf; 04afdbd9-11a2-4e19-81a4-9d65cef95ee5; f4b6ca0f-6d9a-45bf-877d-eaa56b63d04c; 39e1b791-3e90-43e1-b589-e8ac614c4105; d74014f5-03c3-4c97-a5fa-72073ee812a2 ...
<CRIPT> : «multiple values» Latn
<EAK LEVEL (R128)> : «multiple values» +0,2 dBTP; +0,1 Links; +0,2 Rechts; +0,1 dBTP; +0,1 Links; +0,1 Rechts; +0,2 dBTP; +0,2 Links; +0,1 Rechts; -1,8 dBTP; -1,8 Links; -3,7 Rechts; -3,4 dBTP; -3,4 Links; -4,6 Rechts; -3,0 dBTP; -3,0 Links; -3,8 Rechts ...
<EAK LEVEL (SAMPLE)> : «multiple values» +0,0 dB; +0,0 Links; +0,0 Rechts; -1,8 dB; -1,8 Links; -3,7 Rechts; -3,4 dB; -3,4 Links; -4,6 Rechts; -3,0 dB; -3,0 Links; -3,8 Rechts; -2,3 dB; -2,3 Links; -3,7 Rechts
<EDIA> : CD
<EDIATYPE> : Digital
<ELEASESTATUS> : «multiple values» official
<ELEASETYPE> : «multiple values» album
<ENRE> : «multiple values» Progressive Rock; World Pop
<EPLAYGAIN_ALBUM_GAIN> : «multiple values» -4.38 dB; -0.58 dB
<EPLAYGAIN_ALBUM_PEAK> : «multiple values» 1.044947; 0.808671
<EPLAYGAIN_TRACK_GAIN> : «multiple values» -4.90 dB; -4.68 dB; -3.70 dB; -0.10 dB; +0.37 dB; -0.86 dB; -1.76 dB
<EPLAYGAIN_TRACK_PEAK> : «multiple values» 1.044947; 1.000000; 1.030405; 1.042048; 0.808671; 0.813000; 0.674975; 0.676000; 0.704022; 0.708000; 0.768208; 0.767000
<ETADATA_BLOCK_PICTURE> : «multiple values» [omitted]...
<ISCNUMBER> : 01
<ISCTOTAL> : 1
<ITLE> : «multiple values» Map of the World; 01-01-Map of the World; The Answering Machine; 01-02-The Answering Machine; This Is the 21st Century; 01-03-This Is the 21st Century; Immigrés / Bitim Rew; 01-01-Immigres - Bitim Rew ...
<LBUM> : «multiple values» BBC Acoustic Radio Session 04-18-2002; Immigrés
<LBUM DYNAMIC RANGE> : «multiple values» 11; 12
<OLUME LEVEL (R128)> : «multiple values» -9,8951396942138672; -9,6837501525878906; -8,7030496597290039; -5,1015501022338867; -4,6343297958374023; -5,8640398979187012; -6,7596697807312012
<OLUME LEVEL (REPLAYGAIN)> : «multiple values» -4,8951401710510254; -4,6837501525878906; -3,703049898147583; -0,1015499979257584; 0,365669995546341; -0,8640400171279907; -1,7596700191497803
<OOL NAME> : Media Center
<PM> : «multiple values» 115; 109; 88; 101; 114; 94
<RACKNUMBER> : «multiple values» 01; 02; 03; 04
<RACKTOTAL> : «multiple values» 3; 4
<RIGINALDATE> : «multiple values» 1984
<RIGINALYEAR> : «multiple values» 1984
<RTIST> : «multiple values» Marillion; Youssou N'Dour
<RTISTSORT> : «multiple values» N'Dour, Youssou
<SIN> : «multiple values» B000001N22
<USICBRAINZ_ALBUMARTISTID> : «multiple values» af081ea2-7a2c-4fbd-8200-92d62056b5f5
<USICBRAINZ_ALBUMID> : «multiple values» c1b0cd44-26ef-456a-8251-086f06ab2576
<USICBRAINZ_ARTISTID> : «multiple values» af081ea2-7a2c-4fbd-8200-92d62056b5f5
<USICBRAINZ_RELEASEGROUPID> : «multiple values» a8c21440-c3cb-3dfa-b949-bcee9d65f0ff
<USICBRAINZ_RELEASETRACKID> : «multiple values» 8803dd55-cb74-3d14-b912-4305cbebe0d2; a21f61fe-5277-3fd1-9d3b-d6c16df88a20; 546c9597-467b-31a5-973e-5e2e69f5c089; fcc67f43-4125-3a31-ab30-3771d882ccf8
<USICBRAINZ_TRACKID> : «multiple values» 170adb58-de3a-444b-86e0-ce105f258a1f; ce513fa0-3b5e-4e70-852f-98f2e101a9b2; 07e962e1-7720-4a31-ba74-953aa2bad335; 40a3cf42-491a-4251-9e1f-a4c074a7bb1f
<YNAMIC RANGE> : «multiple values» 10; 11; 13; 12
<YNAMIC RANGE (DR)> : «multiple values» 10; 11; 13; 12
<YNAMIC RANGE (R128)> : «multiple values» 7,0833101272583008; 5,5026102066040039; 7,3225698471069336; 3,2496399879455566; 3,6163899898529053; 2,3855099678039551; 1,3097599744796753

[bob]

Ok, problem verified.
It's a 64 bit only issue.

[bob]

Ok, problem verified.
It's a 64 bit only issue.

Fixed in 22.0.17 now available.

[elvanor]

I dont understand: does it also fix my problem?

[bob]

I dont understand: does it also fix my problem?

Yes.
Install the new build.
Re-select all of the ogg files.
Right-click and do:
Library Tools->Update Library From Tags (make SURE to do this one, not the inverse).

Of course the QNAP build will have to get submitted before it will be fixed on the QNAP.

[herr_schneider]

Fixed in 22.0.17 now available.

Thanks - that was super quick and responsive! Kudos. Just out of curiosity: are there many people with OGG files? I used to purely use them when HD space was an issue. Just to avoid mp3s. These days, lossless is my only option...

[bob]

Thanks - that was super quick and responsive! Kudos. Just out of curiosity: are there many people with OGG files? I used to purely use them when HD space was an issue. Just to avoid mp3s. These days, lossless is my only option...

The problem has existed since the first MC19 builds in linux 64 bit so I suspect not a lot of people are using them.

[herr_schneider]

The problem has existed since the first MC19 builds in linux 64 bit so I suspect not a lot of people are using them.

Thought so - ogg has not aged very well as it seems... Personally, I still would prefer it over mp3, but the ballot has been cast...

[elvanor]

Hello, I confirm it now works on my Gentoo. Now I hope the QNAP build will be soon updated because this is the one I really need...

Thanks for the fix. I knew it was a bug