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Author Topic: I've bought a license, and I'm told it's restored, but I don't have access  (Read 2043 times)

deepspace56

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I've bought a license, before the trial period was over.  Now I'm asked to restore, which I've done, but the program doesn't come up - just a dialog box telling me my restoration was successful.  I've using a Google browser and have not had any problem before.

Could someone point me in the right direction?

Thanks.
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JimH

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Re: I've bought a license, and I'm told it's restored, but I don't have access
« Reply #1 on: December 05, 2016, 12:46:09 pm »

Install and run Media Center, then restore your license.  Please read this for more details:

http://wiki.jriver.com/index.php/Restoring_a_License

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deepspace56

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Re: I've bought a license, and I'm told it's restored, but I don't have access
« Reply #2 on: December 05, 2016, 04:27:20 pm »

Jim H,

I got exactly the same result.  Same dialog box.  When I chose restore and put in the number it told me that my restoration was successful, but the program still won't work.  What am I missing? 

Thanks again.
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KingSparta

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Re: I've bought a license, and I'm told it's restored, but I don't have access
« Reply #3 on: December 05, 2016, 05:01:58 pm »

Quote
but the program doesn't come up

Quote
but the program still won't work.

Maybe you should uninstall, reboot, and reinstall.

Note: that the e-mail sent to you has an attachment that should register the program, so you should not need to keep restoring from the web site and using up your restores.
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