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[edorr]

I am having a very strange problem with JRiver 22 connected to HDMI input on Oppo. Worked fine for years, then I once disconnected my server from Oppo (to use another source). Ever since I plugged the server with JRiver back in I have been having this problem.

When I start a video track, I am getting a "Failed to setup video window (hr=0x80004002) error message and the track won't start. I tried reinstalling JRiver, different cable, different HDMI imput on Oppo and even different HDMI switch. Same problem. Here is what is even weirder. When I unplug HDMI from Oppo, JRiver plays the track just fine, and when I plug HDMI into my Oppo while the track is playing, I get video. However, when I select another track, I get the same error message. It seems like  something is going wrong with the HDMI handshake.

Anyone has any suggestions how to troubleshoot / fix this problem. I can't play any video files now, which is incredibly annoying.

[~OHM~]

what version of windows are you running?

[edorr]

Windows 10

[mattkhan]

I would do a clean reinstall of your graphics card drivers and then, if it hasn't fixed it, jriver.

[edorr]

Thanks, we are on to something here. I am looking at my ADM Radeon Graphics driver and it was installed early May. Could be the problems started after this. I never installed myself so this mus have been done automatically (how, I have no idea).

However, I am not an expert on hardware config and don't want to mess this up. I cannot roll back the driver. If I do update driver I get a "latest driver version installed message". Not sure what happens if I uninstall the Device.

Can you offer detailed instructions of how to reinstall the driver, without screwing things up?

[mattkhan]

I don't have an AMD card so I can't do that, a quick google provides this link from AMD which seems like it should cover it http://support.amd.com/en-us/kb-articles/Pages/catalyst-windows-install.aspx

[edorr]

I believe I reinstalled the driver. First no joy, but after reinstalling JRiver, it is working now. I have a hunch the problem will re-occur though. Thanks everyone so far anyway. It least I know it is a Radeon Driver Issue.

[~OHM~]

My guess is it's W10 updating drivers it has no business doing so....

[blgentry]

Silly question, but can you connect directly from your HTPC to your display, instead of the Oppo?

Oh, but let me guess:  You're using the Oppo as a switcher and a DAC aren't you?  So no go on bypassing the Oppo because you won't get audio except through the display's speakers...

Brian.

[Manfred]

I had a similar problem as I connected a NVIDIA GK supporting HDM 1.4 to my new LG 4K OLED. After Upgrading to a new EVGA Pascal GK supporting HDMI 2.0 - the problem was gone.