More > JRiver Media Center 23 for Windows
Complaint Department
Sjettepet:
Ah, I see Karzai's complaint and my reaction to it were moved from the general MC23 thread to a new thread called 'complaints department'.
Fair enough.... but I still feel uncomfortable having forked out $ 20,- once again for what now seem marginal improvements.
astromo:
--- Quote from: Sjettepet on June 26, 2017, 01:44:24 am ---Ah, I see Karzai's complaint and my reaction to it were moved from the general MC23 thread to a new thread called 'complaints department'.
Fair enough.... but I still feel uncomfortable having forked out $ 20,- once again for what now seem marginal improvements.
--- End quote ---
Spike's comment is critically important here:
--- Quote from: Spike1000 on June 24, 2017, 01:03:46 am ---Have a read of this post, it explains JRiver's business model.
https://yabb.jriver.com/interact/index.php/topic,81987.0.html
Also, as stated at the top of this thread, MC 23 is currently in beta.
There is no obligation to upgrade MC. If you're happy with a particular version you can run that version for ever. If you want to upgrade and help fund the development of future versions of MC you can do that too.
Spike
--- End quote ---
JRiver do not hide how they operate. It's unfortunate that there are some who feel dissatisfaction. I do think that it's unrealistic to compare MC with freeware though, especially considering the intimate involvement that JRiver's CEO and supporting technical staff demonstrate here. Again, they're not hiding.
Even so, it comes down to a personal value judgement. If you as a user can't see the value of upgrading, then that's your choice and we will ultimately not see your presence on the latest version board(s).
All the best for the path you take.
tyler69:
As far as I see, nobody said anything about hiding something. both users complain about the minimal changes occuring during a major version change as far as i see. and this is correct it inline with JRiver's business model. Installing MC23 in MC22 folder is probably a user error.
I bought MC22 although I did not think I'll benefit from "new" functionality and I was right: I can't think of anything that was added into MC22 that I was waiting for/needed. The only thing I "benefitted" from was that I helped Yaobing get SAT>IP up and running (I don't even use it since UX is just not good). I stay away from MC23 since I have a feeling this version will also not be of any benefit for me. My personal upgrade plan is now: wait until a new version comes out and then see what was added in the current one. If there's something I want in the current one (where development ends), I buy the new version.
Another point for me to stay away from new versions: since JRiver -like every company- has limited resources, it might take a while to optimize already implemented functiionality when putting new things into the software is a priority. Looking at "KISS" interface and its implementation, to me it seems like we are getting more and more possibilities to remote control mc but none of them is complete (again: my personal opinion).
And I'm with you: in general people should make up their heads up and either stay on a "development ended" version or live with JRiver's business model.
EDIT: JRiver's intimate involvment in the forums is probably necessary and inherited in the business model since I do not know another way of getting support. I'd like to see some statistics on how many users have been helped "unofficially" by mc users and not by JRiver staff. So that's actually less workload for JRiver than having a "complaint department" ;)
~OHM~:
--- Quote from: tyler69 on June 26, 2017, 04:58:09 am ---As far as I see, nobody said anything about hiding something. both users complain about the minimal changes occuring during a major version change as far as i see. and this is correct it inline with JRiver's business model. Installing MC23 in MC22 folder is probably a user error.
I bought MC22 although I did not think I'll benefit from "new" functionality and I was right: I can't think of anything that was added into MC22 that I was waiting for/needed. The only thing I "benefitted" from was that I helped Yaobing get SAT>IP up and running (I don't even use it since UX is just not good). I stay away from MC23 since I have a feeling this version will also not be of any benefit for me. My personal upgrade plan is now: wait until a new version comes out and then see what was added in the current one. If there's something I want in the current one (where development ends), I buy the new version.
Another point for me to stay away from new versions: since JRiver -like every company- has limited resources, it might take a while to optimize already implemented functiionality when putting new things into the software is a priority. Looking at "KISS" interface and its implementation, to me it seems like we are getting more and more possibilities to remote control mc but none of them is complete (again: my personal opinion).
And I'm with you: in general people should make up their heads up and either stay on a "development ended" version or live with JRiver's business model.
EDIT: JRiver's intimate involvment in the forums is probably necessary and inherited in the business model since I do not know another way of getting support. I'd like to see some statistics on how many users have been helped "unofficially" by mc users and not by JRiver staff. So that's actually less workload for JRiver than having a "complaint department" ;)
--- End quote ---
WOW....if $16.00 is not in your budget to support a program that should cost hundreds at initial buy in. I have several programs that only allow it on 1 pc and have locked me out because I forgot this and installed it on another pc. I have no use for the TV functions in MC. My use consists of Music Playback along with some Music vids. I support MC yearly. Yes it is ones choice to support or not to. ;)
--- Quote from: astromo on June 26, 2017, 02:03:41 am ---Even so, it comes down to a personal value judgment. If you as a user can't see the value of upgrading, then that's your choice and we will ultimately not see your presence on the latest version board(s).
All the best for the path you take.
--- End quote ---
I wish I had astromo's patience and wisdom in speech!
tyler69:
Well, you probably misinterpreted my words since I never stated that $16 is not in my budget. I'd be even very happy to pay more..
If you decided to support JRiver every year that's very kind of you, but I usually do not support companies I do not benefit from. To me it seems that people tend to forget 'round here that we are not a "happy family" but customers and JRiver is a company that wants to make profit. They have their business model and we either like it or we don't. I don't see a problem from a customer perspective.
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