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[foxfreejack]

Hi,

I recently found out that Media Center is causing a weird issue on Windows 10 that closely follows what has been discussed in this article at: http://home.bt.com/tech-gadgets/computing/has-your-windows-10-start-menu-stopped-working-here-are-four-ways-to-fix-it-11364000314532

I tried everything discussed in this article, before finding out MC was involved. Including reinstalling Windows from scratch. In which case the issue reoccur the same day everything was ready.

What happens: the start menu won't come up with either the mouse or the Windows key, many times a day. Only on two separate systems, which happens to all be Win 10 pro systems. Same thing happens when right clicking on any task bar items, to be able to start another instance of a program for example. This started very soon after upgrading my systems to Windows 10, since Creators Update it as worsen, before this version the start menu could work a few times before I was forced to restart the Windows UI (Restart the explorer.exe process).

On the other systems that I use with Win 10 Home, which never had any of these issues, until I started using MC 18, at the time. It was already installed on this system, but I never really had to use it before. Then the same issues occured constantly while using MC.

Now the reason for this message:

I upgraded to the current version MC23 and it still occurs on the same systems and the same way as with MC18. My system acting as the Media Server never had this issue, but it runs Windows 7. Before going to Windows 10, I was using also Windows 7 on all my systems without any issues.

   1. Anyone has experienced this?
   2. Is there any options or configuration that can be adjusted to correct the situation?
   3. Could this be a bug or an issue to be resolved the team at JRiver?

Thank you!

David

[Awesome Donkey]

This is the right topic (with a workaround posted): https://yabb.jriver.com/interact/index.php/topic,106925.0.html

It's a Windows 10 bug Microsoft has never fully fixed yet.

[CountryBumkin]

You can open Task Manager (Ctrl + Alt + Del) and force a restart on Windows Explorer (not Internet Explorer). Just find and click on Windows Explorer in the listing and click restart at the bottom.

[Awesome Donkey]

Killing ShellExperienceHost.exe and restarting it in Task Manager is usually enough to get it working again.

[foxfreejack]

Hi,

Thank you for the feedback. I already knew about restarting the "explorer.exe", but it was a pain to do this every time the problem occurred.

I will definitely try the automated approach and make sure this works in my setup.

Thank you again!

David