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How to do a complete Uninstall including preferences and system files??

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tangolovers:
Hi,

I am running MC22 on a MacBook Pro, Sierra 10.12.6

I ran across some strange behavior today and both Apple and I think it may be a couple of bugs.  But before I go that route, I would appreciate if someone can send me instructions for doing a full/complete uninstall - including all hidden & system files so I can get a perfectly clean re-install.

I have several issues:
1)   Volume control does not work
2)   Skin arbitrarily reverts to default on opening application (not every time)
3)   Apple's typical red-yellow-green "dots" in the upper left-hand corner do not appear
4)   Most strange is that Library Backups mysteriously disappear with no trace (not in trash) when I store them in a specific folder (reproducible), then close and reopen MC22.   

I hope a clean re-install will fix some or all of these.

Thank you very much,
Susie Melo

Couch:

--- Quote from: tangolovers on August 06, 2017, 08:45:58 pm ---Hi,

I am running MC22 on a MacBook Pro, Sierra 10.12.6

I ran across some strange behavior today and both Apple and I think it may be a couple of bugs.  But before I go that route, I would appreciate if someone can send me instructions for doing a full/complete uninstall - including all hidden & system files so I can get a perfectly clean re-install.

I have several issues:
1)   Volume control does not work
2)   Skin arbitrarily reverts to default on opening application (not every time)
3)   Apple's typical red-yellow-green "dots" in the upper left-hand corner do not appear
4)   Most strange is that Library Backups mysteriously disappear with no trace (not in trash) when I store them in a specific folder (reproducible), then close and reopen MC22.   

I hope a clean re-install will fix some or all of these.

Thank you very much,
Susie Melo

--- End quote ---
Susie I needed to do a reinstall on my Power Book. Here's what I did that worked:

  * Deleted the "/Applications/Media Center 22"
  * Deleted the folder under "/Users/[myusername]/Library/Application Support",
  * Reinstalled MC 22.0.108,

tangolovers:

--- Quote from: Couch on August 07, 2017, 02:54:33 am ---Susie I needed to do a reinstall on my Power Book. Here's what I did that worked:

  * Deleted the "/Applications/Media Center 22"
  * Deleted the folder under "/Users/[myusername]/Library/Application Support",
  * Reinstalled MC 22.0.108,

--- End quote ---

Hi Jim,

Thank you for responding.  Can you or anyone else confirm if I should delete the entire JRiver folder under Application Support (i.e. /Users/susiemelo/Library/Application Support/JRiver/...) ?   Do you know if there are any other hidden system files that need to be deleted??

Thank you,
Susie

Awesome Donkey:
This kinda sounds to me you were running the Media Center 23 app without first opening the .dmg file, then dragging the Media Center 23 app into the Applications folder, then opening it from there.

Couch:

--- Quote from: tangolovers on August 07, 2017, 04:26:34 am ---Hi Jim,

Thank you for responding.  Can you or anyone else confirm if I should delete the entire JRiver folder under Application Support (i.e. /Users/susiemelo/Library/Application Support/JRiver/...) ?   Do you know if there are any other hidden system files that need to be deleted??

Thank you,
Susie

--- End quote ---
Susie, I deleted the entire folder. MC will recreate it on install.

Reinstall efforts prior to deleting that folder had no impact.

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