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[tzr916]

Not sure if others will be able to reproduce this. I actually need to do more to try and reproduce it. I think it occurs immediately after the first comskip marker. Basically the show is playing, then it skips through the first commercial marker, and now if I try to use the Left Arrow or Right Arrow to jump forward or back, nothing happens- the show continues to play without jumping forward/back. Doesn't matter how many times I press the L/R Arrow, the show won't skip forward/back.

It's not a Harmony remote issue because when it happens I can grab the GF's standard remote and won't work either. Also, I can see the little red LED on the IR receiver flickering when I am pressing the buttons, so the PC is getting the signal.

So far I have tried the Pause button, which still works, but after coming out of pause, the L/R Arrow buttons still don't work. The L/R Arrow buttons won't work until I press STOP, then play, then they will be working for the rest of the show. Or if I press STOP, I can then navigate around in Theaterview and the L/R Arrow buttons work just fine.

And the L/R Arrow buttons keep working until I play another show and get through that first commercial marker, where they (may) stop working again. I guess next time it happens, I will try other buttons like FF/REW or or Up/Down or Back or Guide etc.

[Yaobing]

still investigating.

I thought I saw it happen one time, but can not repeat.

[tzr916]

This is getting really annoying. Sometimes 3 or 4 times a day, I have to press STOP then resume playing to regain functionality of jump forward/back buttons.

[Yaobing]

I have not been able to repeat this, unfortunately.

[greynolds]

i see this happen at least several times a week.  It isn't limited to just TV recordings though, as I've see it happen with many different video file types.

[Yaobing]

i see this happen at least several times a week.  It isn't limited to just TV recordings though, as I've see it happen with many different video file types.

All involving ComSkip?

[tzr916]

Noticing that sometimes the issue can happen BEFORE the first comskip marker.

I'm disabling Event Ghost for a few days, see if that has any affect. If it still happens, I will check if keyboard jump commands function when the remote issue is happening.


PS: ONLY reason I use Event Ghost is for MC auto comskip disable/enable command. Event Ghost sends CTRL+K and then up arrow, which pops the MC progress bar, telling me the command was sent to MC. If you can somehow make the MC disable/enable comskip command also pop a notification (similar to audio sync+- pop up), I would consider ditching Event Ghost completely.

PS 2: Figured out a way for my harmony remote to have MC toggle comskip then pop the info bar - https://yabb.jriver.com/interact/index.php/topic,111678.0.html

[greynolds]

All involving ComSkip?

I'm not using ComSkip, but see the same problem with the jumps not working.

[tzr916]

Still occurring v24.0.52

Happened two times in the past week, while watching recorded shows. And just happened while watching Live Tv that was paused/time-shifted. The jump forward and back would not work, AND new information - the up and down arrow keys would not work either to pop up the progress bar/show info. Was limited to using fast forward and rewind until I stopped the time-shift.

EDIT: Just happened again - the up/down/left/right and Ok(center) buttons all stop working.

[Yaobing]

I wonder if it is a windows focus issue.

When it happens, try clicking inside video window.

[tzr916]

Hmm, but when this happens, all other buttons work like pause, stop, info, back, guide, etc...

[greynolds]

Hmm, but when this happens, all other buttons work like pause, stop, info, back, guide, etc...

Same here.  It definitely isn't a window focus issue - that was one of the first things I checked the first time it happened to me.

[Yaobing]

The reason I asked about focus was that it was the only way I could reproduce the issue.

Here is what did to get it:

- play in windowed mode (not full screen).
- use mouse to click progress bar (to seek)
- without clicking anywhere else, press left or right arrow (on keyboard or remote control), no jumping occurs.

I always get the function back after clicking inside video window after the above.

I know that one usually does not do that sequence, but that is the only sequence that produce the issue for me.

[greynolds]

The reason I asked about focus was that it was the only way I could reproduce the issue.

Here is what did to get it:

- play in windowed mode (not full screen).
- use mouse to click progress bar (to seek)
- without clicking anywhere else, press left or right arrow (on keyboard or remote control), no jumping occurs.

I always get the function back after clicking inside video window after the above.

I know that one usually does not do that sequence, but that is the only sequence that produce the issue for me.

How I reproduce it is:

- From TheaterView, use the remote to navigate the views to find what I want to watch
- Use the remote to initiate playback of a video file (doesn't matter if it's a TV recording or some other video file)
- While watching the video, just use the normal operations I normally use to pause, resume play, skip ahead, skip back, etc.

During the above, the up/down/left/right buttons will randomly stop responding.  When this happens, I have never been unable to stop the video and then resume play, at which point the up/down/left/right buttons start working again.

The problem happens at least several times a week, but I definitely can't reproduce it on demand which obviously makes it more complicated to resolve.

The remote I use is a Crestron control system connected to MCEController (via TCP/IP connection) running on the PC to mimic keyboard commands to control JRiver.  However, I have reproduced the problem using the actual keyboard to eliminate Crestron and MCEController as the problem.  When the problem has happened in the past, I have tested switching Window focus to a Notepad window a few times to confirm that the keyboard commands coming from MCEController are actually doing what they're supposed to do.

[tzr916]

Happened three times in the past week.
Fastest way to recover when buttons stop working:
-press BACK button
-press GREEN button

Arrow buttons will now work normal again.

[greynolds]

Happened three times in the past week.
Fastest way to recover when buttons stop working:
-press BACK button
-press GREEN button

Arrow buttons will now work normal again.

Yeah, still happens multiple times a week for me as well.  It's REALLY frustrating, so I hope @Yaobing can reproduce it and fix it at some point.  It's understood that it's exceptionally difficult to fix something you can't reproduce and it's also difficult to confirm a fix for an intermittent issue, but here's hoping...

[DeaneG]

Occasionally the Stop button stops working for me (playback does not stop). Pressing enough other buttons eventually restores operation. Happens on two PCs, used only in Theater mode.