Video playback issue on High Sierra

More > JRiver Media Center 23 for Mac

<< < (3/8) > >>

Awesome Donkey:
Yeah, AFAIK it'll only convert to APFS if it's a SSD.

BrownBear:
I will confirm the file system tonight. Its a 2013 macbook pro 15" with a 500GB flash storage and dual GPU.

I have read that other people are also experiencing some issues with Nvidia graphics cards on High Sierra, so maybe a driver issue with Nvidia cards. As per the logs it seems the graphics card resets when something is trying to access it. I also saw Nvidia released new drivers which potentially addresses the issue a few days ago, so I will test again tonight. I will also try other apps which will trigger the Nvidia card to see if they cause the same problem. So far it has only been JRiver which showed the issue but will try a game tonight.

BrownBear:
I can confirm my macbook is running APFS: (File System:   APFS)

I have also tried disabling the automatic graphics switching and installed the new Nvidia driver (http://www.nvidia.com/download/driverResults.aspx/125379/en-us) but still get the issue where playing a video through JRiver crashes the system. I have seen many people experienced this issue a few years ago with some of the Adobe applications, however non of the suggestions seems to work for me. Since this seems to affect the GPU, I suspect not everyone will get this issue, depending on the machine they are using?

This is the snippet from the crash report indicating the problem:

Process: Media Center 23 [539]
Path: /Applications/Media Center 23.app/Contents/MacOS/Media Center 23
Identifier: com.jriver.MediaCenter23
Version: 23.0.41 (230061)
Code Type: X86-64 (Native)
Parent Process: ? [1]
Responsible: Media Center 23 [539]
User ID: 501

Date/Time: 2017-10-02 20:15:25.735 +0100
OS Version: Mac OS X 10.13 (17A365)
Report Version: 12
Anonymous UUID: F83D9CDE-12B1-0380-605B-295E0E101371

Time Awake Since Boot: 170 seconds

System Integrity Protection: enabled

Crashed Thread: 24

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called

Application Specific Signatures:
Graphics hardware encountered an error and was reset: 0x0000002b

Thread 24 Crashed:
0 libsystem_kernel.dylib    0x00007fff69291fce __pthread_kill + 10
1 libsystem_pthread.dylib     0x00007fff693cf150 pthread_kill + 333
2 libsystem_c.dylib     0x00007fff691ee32a abort + 127
3 libGPUSupportMercury.dylib    0x00007fff5a2bf165 gpusGenerateCrashLog + 168
4 com.nvidia.web.GeForceGLDriverWeb   0x00000001123c944f 0x112065000 + 3556431
5 libGPUSupportMercury.dylib    0x00007fff5a2c06ae gpusSubmitDataBuffers + 540
6 com.nvidia.web.GeForceGLDriverWeb   0x00000001123c48ee 0x112065000 + 3537134
7 com.nvidia.web.GeForceGLDriverWeb   0x00000001123c45d9 0x112065000 + 3536345
8 libJRPlayer.dylib     0x0000000113cc9494 CJRVideoGLRenderer::Receive(JRVideoFrame&) + 1356
9 libJRPlayer.dylib     0x0000000113ccc104 CJRMediaStreamVideo::Deliver(AVFrame*) + 1010
10 libJRPlayer.dylib     0x0000000113ccbb87 CJRMediaStreamVideo::Filter(AVFrame*) + 4719
11 libJRPlayer.dylib     0x0000000113cca536 CJRMediaStreamVideo::Decode(AVPacket*) + 126
12 libJRPlayer.dylib     0x0000000113cca1a4 CJRMediaStreamBase::Thread() + 278
13 libJRPlayer.dylib     0x0000000113d69950 JRThread::StaticThread(void*) + 110
14 libsystem_pthread.dylib     0x00007fff693cc6c1 _pthread_body + 340
15 libsystem_pthread.dylib     0x00007fff693cc56d _pthread_start + 377
16 libsystem_pthread.dylib     0x00007fff693cbc5d thread_start + 13

This is not a hardware issue since I am able to use other applications which uses the graphics card, including games (Diablo 3 runs with both the updated NVidia driver or OSX default driver).

I do not know what to do anymore. Hope a future OSX or MediaCenter update fixes this.

Hendrik:
This particular crash seems to affect quite a bunch of 3D applications on 10.13. It looks like the graphics driver crashes for unknown reasons. Usually I would recommend to update the driver, but OSX probably doesn't give you any such choices, huh.

Awesome Donkey:
Looks like it's running the Nvidia Web Driver? In that case, I'd wait for Nvidia to update it (they have to soon, as Apple released a supplemental update today fixing some issues and the Nvidia Web Driver doesn't work with it).

P.S. I don't think this is a hardware, macOS or Media Center issue. It looks to be a Nvidia driver issue in this case?

Navigation

[0] Message Index

[#] Next page

[*] Previous page

Go to full version