More > JRiver Media Center 23 for Mac
Video playback issue on High Sierra
David593:
Hi Hendrick
I just thought, if this issue affects a whole class of Mac as it appears to and is either a basic issue with how the driver works or with JRiver, wouldn’t it be better for a complaint/issue log was made by you as JRiver with Apple rather than isolated users? At the end of the day now I can’t upgrade my machine because one programme fails. Does VLan not work etc? Has anyone from JRiver looked into this or reported it? Do we have a clear chain to understand what the cause is, what is at fault and how it can be fixed? I can’t scrap a £2.5k machine! I would really appreciate it if you could let us know what is happening.
JimH:
Oddly, I don't think Apple would give JRiver the time of day. You could post on their site. Users are probably more important to them than developers.
David593:
I have reported this to Apple Support and a senior support advisor by phone and e-mail. He will take my information and brown bear’s crash report to the OS team. Thankfully due to the notes on the JRiver site and crash report the advisor is very clear on the issue but unsure what form a resolution will take or when. I have his direct number and e-mail so it is being taken seriously.
The advisor suggested anyone who has experienced this to make a formal support request as the more users affected the higher priority the fix! Please everyone affected, and JRiver, contact Apple to help get this resolved. All I know for sure is that at some point I will have to upgrade to High Sierra to fix the vulnerabilities identified and I have no good alternatives to JRiver but don't want to have a £2.5k paperweight.
I understand that Apple may respond to consumers more than developers but it is your software that fails under High Sierra and unless VLC, Plex etc also cause this issue I think you do have some responsibility to help resolve this issue so your software works. I have invested quite a lot of my time into this so would appreciate some help and think this is a reasonable request.
tjobbins:
To add another "me too": I just started using MC on my 2010 Mac Pro running 10.13.3, initially using NVidia graphics - an NVidia 760 2GB in a PCIe slot.
With this config, MC would cause the entire system to lock up - the only time I've ever known my MP to do that - almost immediately when I tried to play a 1080P video. It also happened in Theatre Mode when I went to Videos->Shows, when it was displaying the thumbnails (as others report.)
I tested with both Apple's native and NVidia's Web drivers with identical results.
Luckily I was already planning to replace the NVidia with an AMD Radeon 7970, and with this in place MC is running fine. 1080P videos playing fine, Theatre View scrolling through thumbnails very smoothly with no crashes.
So I can confirm it's purely related to NVidia, and applies equally on desktop systems with no internal GPU.
bob:
--- Quote from: David593 on January 19, 2018, 12:03:45 pm ---I have reported this to Apple Support and a senior support advisor by phone and e-mail. He will take my information and brown bear’s crash report to the OS team. Thankfully due to the notes on the JRiver site and crash report the advisor is very clear on the issue but unsure what form a resolution will take or when. I have his direct number and e-mail so it is being taken seriously.
The advisor suggested anyone who has experienced this to make a formal support request as the more users affected the higher priority the fix! Please everyone affected, and JRiver, contact Apple to help get this resolved. All I know for sure is that at some point I will have to upgrade to High Sierra to fix the vulnerabilities identified and I have no good alternatives to JRiver but don't want to have a £2.5k paperweight.
I understand that Apple may respond to consumers more than developers but it is your software that fails under High Sierra and unless VLC, Plex etc also cause this issue I think you do have some responsibility to help resolve this issue so your software works. I have invested quite a lot of my time into this so would appreciate some help and think this is a reasonable request.
--- End quote ---
Have you heard anything back from them at all?
Do you have a developer contact you could PM me with so we could find out from them if there is anything that can be done to mitigate the problem?
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