More > JRiver Media Center 23 for Mac

JRiver version 22 and 23 screen freeze and blank when playing video

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tc1988:
Hi,

I've been using JRiver and were very happy with the overall performance of the software.  I recently updated my MacBook Pro 2012 version to macOS High Sierra.  And now when I tried to use JRiver version 23 to play any video files, all I got is a blank screen and my Mac froze.  I re-installed my JRiver version 22 and tried to play videos files, JRiver hang and wouldn't even display a blank screen. 

Has anybody experienced the same issue?  Any idea how to fix this?

Thanks.

tyler69:
Where are the files stored? What kind of files are they?

tc1988:
Hi tyler69,

I keep those video and audio files on my MBP's internal hard disk.  Some files are from the videos I took with my iPhone, those are in .mov format, and some are in .mkv.  I've attached the mkv codec details below.  They all froze when I use JRiver to play.  But the funny thing is that I can use VLC to play them all and well. 

Plus, JRiver can still play audio/song files just fine.  Strange?!

tyler69:
Wild guess: did you try playing an mkv with another audio codec than a52?

JohnT:
Are you running the latest build?  Try going to Help / Update Channels / Check for Updates.
There was a video bug that was fixed a few builds ago.

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