Topic: Upgrade Questions (Read 48236 times)

niws · « **Reply #250 on:** April 08, 2018, 10:19:36 am »

Sorry if this question is redundant.
I have MC 22 and wanted to upgrade, so I purchased a license for MC23 earlier this week for $20.98, but it seems as if that license was also valid for the MC24 update. I didn't read my email right away. Instead when I went to JRiver to listen to music, I received the message that a newer version was available, so I purchased an additional license for $27.98. Both emails say they are valid for MC24 when it becomes available. I only use JRiver on one computer. Did I need to buy both licenses? If no, is there any way I can get a credit back?

JimH · « **Reply #251 on:** April 08, 2018, 10:29:47 am »

We can fix that. You'll hear from someone by e-mail next week.

Johnseye · « **Reply #252 on:** April 08, 2018, 12:45:31 pm »

Quote from: JimH on April 07, 2018, 11:27:56 am

Search for messages from buy-button .

The last message from buy-button I have is from January.

Johnseye · « **Reply #253 on:** April 08, 2018, 04:49:00 pm »

Quote from: Johnseye on April 08, 2018, 12:45:31 pm

The last message from buy-button I have is from January.

Got it Jim, thanks!!

Caper · « **Reply #254 on:** April 13, 2018, 08:41:15 am »

Just upgraded from 21 via 23 and then 24.
Checking and it seems that WDM driver is kicking in but I cant adjust volume level with my remote.
Worked as a charm in 21.
Ideas?

Bootsy108 · « **Reply #255 on:** April 18, 2018, 01:41:20 pm »

hi,

Is it possible to play videos from youtube to full screen?

galtfrog · « **Reply #256 on:** April 20, 2018, 03:11:07 pm »

This is rather a general upgrade question I have for every upgrade of every product. But I have never figured out the right approach. Should I delete the previous version before installing the new version? I don't expect an answer for any other product, so I'll be specific. Should I uninstall MC23 before installing MC24?
Thanks, Bill

JimH · « **Reply #257 on:** April 20, 2018, 03:35:48 pm »

Run the new one long enough to be sure you're happy. Then uninstall the old one.

xuanto02 · « **Reply #258 on:** April 20, 2018, 04:12:07 pm »

I purchased an upgrade to ver 24 on Mar 15. Below is the email I received from Media Center.
As I received an email on April 16 that ver 24 is available, I installed it and used my registration code.
I also ran install key.
Anytime, I open JRiver 24, it always asks me to purchase again. Please help.

JimH · « **Reply #259 on:** April 20, 2018, 04:29:25 pm »

You have an MC24 license for Windows.

When you run MC24, go to the Help Menu. You can enter the Registration Code there. Use copy and paste.

szczemirek · « **Reply #260 on:** May 11, 2018, 04:58:10 pm »

I have no any Registration Code for purchased JRiver Media Center 24.
Could you sort that, please.
Thanks

SORTED IN 2 MINUTES! Thank you!

Charlies Comic Books · « **Reply #261 on:** May 11, 2018, 06:10:58 pm »

I purchased the upgrade to 24, tried to install, it wouldn't allow it. Told me to uninstall all previous versions and reinstall. It wouldn't install 24. i went to the Wiki page and tried to install earlier versions. I keep getting messages saying my 30 day trial period has ended and asking for more money to purchase.

JimH · « **Reply #262 on:** May 11, 2018, 06:23:11 pm »

Did you download MC24?
https://jriver.com/download.html

If so, when you execute the downloaded file, what is the exact error message.

pablito · « **Reply #263 on:** May 31, 2018, 12:33:46 pm »

Quote from: JimH on February 21, 2018, 09:55:09 am

Special prices are currently available on JRiver Media Center 24 upgrades. You can upgrade from any previous version.

All licenses sold now are MC24 licenses that also work with MC23.

Please read Upgrade Help first.

If you still have questions, please post them here.

Thanks.

I bought a license for MC24 (for MAC) in March at a special price, I had a MC22 license for MAC. I downloaded MC23 (for MAC) and then MC24 (for MAC) as soon as available but neither of them accepted my license. Now the trial period for MC23 has expired. I do not understand what's wrong.
Sorry for my language but I am a foreigner.
Thanks

JimH · « **Reply #264 on:** May 31, 2018, 12:40:02 pm »

Please download and install MC24.

Instructions are here:
https://wiki.jriver.com/index.php/Restoring_a_License

pablito · « **Reply #265 on:** May 31, 2018, 02:55:21 pm »

Quote from: JimH on May 31, 2018, 12:40:02 pm

Please download and install MC24.

Instructions are here:
https://wiki.jriver.com/index.php/Restoring_a_License

... if the answer is addressed to me:
I restored the license many times without success
MC24 works perfectly but only in the trial version,
this also happened with MC23

desperaudio · « **Reply #266 on:** June 06, 2018, 05:06:12 pm »

Figured it out all by myself!! Thank-you one and all! Always a good day when I learned something new!

I hope this section is where I can get some assistance - I recently purchased a storage device (PC) with JRiver installed (ver 20.01.13) from an acquaintance who wasn't using it anymore. (That being obvious by the version).

What I'd care to do is upgrade the version to 23 and use this unit for my bedroom system.

How can I re-register this new-to-me device with my registration? (I have a Master's Licence.)

I'm not exactly Mr. Smart With Computer guy so be kind with the tech talk in response - please.

jac

~OHM~ · « **Reply #267 on:** June 06, 2018, 05:21:25 pm »

Quote from: desperaudio on June 06, 2018, 05:06:12 pm

I hope this section is where I can get some assistance - I recently purchased a storage device (PC) with JRiver installed (ver 20.01.13) from an acquaintance who wasn't using it anymore. (That being obvious by the version).

What I'd care to do is upgrade the version to 23 and use this unit for my bedroom system.

How can I re-register this new-to-me device with my registration? (I have a Master's Licence.)

I'm not exactly Mr. Smart With Computer guy so be kind with the tech talk in response - please.

jac

uninstall it and install the version >Your License Is For< then you can upgrade at your will but I think ver 24 is what is on the block now...that being said....if you just purchased a used pc it's a good idea to reinstall the OS now, to avoid issues that may pop up in the future, and to make sure your restore discs are in order. I hope you received the restore or original OS discs!

JimH · « **Reply #268 on:** June 06, 2018, 07:19:37 pm »

Split Cover Art When Upgrading

PK1253 · « **Reply #269 on:** June 11, 2018, 09:57:38 pm »

Hi Jim, purchased MC23 master license on 12 Dec 2017. Can I get a free upgrade to MC24? Its too bad feeling to spend another 40$ within weeks to use the latest version. Please reply. Thanks.

Radboud de Bree · « **Reply #270 on:** June 14, 2018, 02:46:21 am »

I bought the 24 upgrade but Media Center tells me the trial period is over
And all of a sudden MC 24 does not accept my Registration Code..

When I try to restore I get MC 21...

I am not going back to 21...

What can I do?

Radboud.

JimH · « **Reply #271 on:** June 14, 2018, 06:02:42 am »

You have an MC24 for Mac license. You may need to restore your license. Make sure MC24 is installed first. Instructions are here:
https://wiki.jriver.com/index.php/Restoring_a_License

Sigmund Graf · « **Reply #272 on:** June 15, 2018, 10:18:05 am »

Hallo, i upgraded. But I d'not find my playlists any more. How can I merge my play- and smart lists an the structure of them form MC 23 to MC 24. Thank's.

JimH · « **Reply #273 on:** June 15, 2018, 10:41:42 am »

Back up in MC23. Restore in MC24. Read carefully.

aux · « **Reply #274 on:** June 18, 2018, 12:48:30 am »

Quote from: JimH on February 21, 2018, 09:55:09 am

Special prices are currently available on JRiver Media Center 24 upgrades. You can upgrade from any previous version.

All licenses sold now are MC24 licenses that also work with MC23.

Please read Upgrade Help first.

If you still have questions, please post them here.

Thanks.

I've allreade payed my pre-order. Now I can not open up the trial version.
What now?

~OHM~ · « **Reply #275 on:** June 18, 2018, 03:06:43 am »

if it's the Media Center that matches your purchase, I would choose restore license. Have your key ready by using the copy and paste method...

If it still won't open uninstall, reboot pc and install the current version here

https://yabb.jriver.com/interact/index.php/topic,116334.0.html

once again have your key in the copy & paste method....

JimH · « **Reply #276 on:** June 18, 2018, 06:49:05 am »

Quote from: aux on June 18, 2018, 12:48:30 am

I've allreade payed my pre-order. Now I can not open up the trial version.
What now?

Download and install MC24 first. Then restore your license, if necessary.

Instructions are here:
https://wiki.jriver.com/index.php/Restoring_a_License

anantaman · « **Reply #277 on:** July 13, 2018, 05:08:00 am »

Hi, The reason I don't upgrade from 17 (18) is because you took out the recording feature after those versions

Is it back in now or do you intend to add it again?

Thanks

~OHM~ · « **Reply #278 on:** July 13, 2018, 05:22:04 am »

Quote from: anantaman on July 13, 2018, 05:08:00 am

Hi, The reason I don't upgrade from 17 (18) is because you took out the recording feature after those versions

Is it back in now or do you intend to add it again?

Thanks

what are your talking about? recording TV or Music....MC records TV but as far as I know it does not record Music, but I don't know a lot....and I think your foolish to keep using such outdated software, MC sound has vastly improved since your 17-18....wait to long and it will cost you more!

Telecaster2 · « **Reply #279 on:** July 19, 2018, 01:00:11 pm »

Hello:

I am currently running MC 21 on Windows 10. I have purchased MC23 and have a registration key but have not installed it yet. I would like to upgrade to MC24. Several questions:

1. What is the current upgrade price?

2. How do I tell if my MC 21 is the 32 bit or 64 bit version? I would like to use the 64 bit version when I go to MC 24.

3. What back versions of MC do I need to install before MC 24?

Thank You!

Awesome Donkey · « **Reply #280 on:** July 19, 2018, 01:21:03 pm »

Quote from: Telecaster2 on July 19, 2018, 01:00:11 pm

How do I tell if my MC 21 is the 32 bit or 64 bit version?

MC21 is 32-bit only. There wasn't a 64-bit build for Windows until MC23, which matured with MC24.

RoderickGI · « **Reply #281 on:** July 19, 2018, 04:59:52 pm »

Quote from: Telecaster2 on July 19, 2018, 01:00:11 pm

1. What is the current upgrade price?

https://yabb.jriver.com/interact/index.php/topic,114521.0.html
https://jriver.com/purchase_24_as_upgrade.html

Quote from: Telecaster2 on July 19, 2018, 01:00:11 pm

3. What back versions of MC do I need to install before MC 24?

None. A MC21 backup will restore directly into MC24 no problem. It doesn't matter if either is 32 or 64bit.

JeeCee · « **Reply #282 on:** July 28, 2018, 09:13:36 am »

Need help. I just upgraded from MC 22 to 24 on windows. As expected, I received the registration code after the purchase. However, on trying to install MC24, it says, 'your license file is for a different product'

I still have the MC 22 installed on the system. Please help on how to solve the license key issue for MC 24. Thanks!

JazB · « **Reply #283 on:** July 28, 2018, 01:13:57 pm »

I just went through the upgrade master process. Confirmation email came back with a Media Center 24 Master with a download link titled as that. Clicked it which brought a 2k file. Thinking it would be a link to the proper download file gave me a "license for media center successfully installed" and a browser page that opened to "Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@jriver.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log."

Now I have MC 23 Master with MC 24 Master license.
Would anyone know where the proper limk to download the appropriate MC24 Program file?
Will I need to run the licensing again once the upgrade has happened since the MC24 license has already been installed?

Appreciate your help with this.
Thank you in advance

JimH · « **Reply #284 on:** July 28, 2018, 04:06:10 pm »

Download and Install MC24. More here:
https://wiki.jriver.com/index.php/Restoring_a_License

oem-wheels · « **Reply #285 on:** July 29, 2018, 08:51:00 pm »

I hope I'm I the right area.. So I just upgraded from 23 to 24.. Don't think I needed to but did it anyway , for support.. I just stream my music via ethernet .. Maybe improved sound quality ?? Anyway, I have both MC23 and MC24 on my desktop .. I guess you call this an app ? Can I, or should I delete MC23 ? I'm not a computer tech guy, obviously.. thanks

In other words, can/should I uninstall MC23

JimH · « **Reply #286 on:** July 30, 2018, 12:04:30 am »

You can uninstall MC23 when you're happy with MC24.

Sidney E · « **Reply #287 on:** August 22, 2018, 12:30:32 pm »

Hi

I have been using JRiver several years on windows. My windows machine died today and I am now moving to a Mac

Today, I tried to upgrade my MC23 license to 24 and got timeout pages (both from my wifi as from my cellular iPad) with different browsers
I tried Mac upgrade with my license #, master upgrade, and even windows upgrade, hoping to later upgrade to Master or swap to Mac. All upgrade
links end uo in page not available / time out

What is the easiest way to upgrade my MC23 Windows to MC24 Mac or Master?

Thank you

Sid

JimH · « **Reply #288 on:** August 22, 2018, 03:16:02 pm »

Our servers were taken offline after an attack. They should be back online soon. I'm sorry for the problem.

Sidney E · « **Reply #289 on:** August 22, 2018, 04:58:20 pm »

Thanks Jim

That Explains; Sorry for you guys, to hear this though

Coming back, What is the easiest way to upgrade my MC23 Windows to MC24 Mac or Master?

JimH · « **Reply #290 on:** August 23, 2018, 12:55:12 am »

Please contact deanna at jriver. She may be able to help.

That's her address at jriver.com.

MrMoto · « **Reply #291 on:** September 02, 2018, 11:51:47 am »

Hi,

I'm having trouble upgrading to MC24 on Mac. I bought a Master licence upgrade but can't seem to download MC 24. I get a message saying Access denied.
When I click on the licence it says it's not for the right product.

In MC 22 whenI go to Registration info it says "Master Licence". That's why i purchased the Mater licence upgrade. I'm not sure I have a master licence though. I used to have it on Windows and Mac and had a master licence then. It is possible that my actual licence is for Mac only, since I don't use it on Windows anymore, but i'm not sure.

I will need help.

Thanks!

JimH · « **Reply #292 on:** September 02, 2018, 12:03:17 pm »

Sorry about that. This link works:

https://yabb.jriver.com/interact/index.php/topic,116979.0.html

MrMoto · « **Reply #293 on:** September 02, 2018, 02:06:25 pm »

Hi Jim,

I managed to install MC24 but according to the confirmation email I got I purchased a licence for MC23. How the hell did I get a MC23 licence I don't know. I followed the links in the help/update channels.

How can we fix this?

I don't mind paying for the price difference if any.

Thanks for your help.

BTW, I find it difficult to get support for this product. I couldn't find my messages or replies until I went to My messages/reply. It's not exactly user friendly for someone who is not used to using the forum. And there does not seem to be a different way to get in touch. There must be people who give up before succeeding.

This is not a rant, just a constructive comment.

Thanks again.

MrMoto · « **Reply #294 on:** September 02, 2018, 02:17:52 pm »

Additional info: I have a picture of my computer screen when I made the purchase. The page showing my registration code is titled: Upgrade help for MC24. Does it make sense that I got a MC23 licence?

When I try to register my MC24 with the code I got it says it's not for the right product...

Thanks!

JohnT · « **Reply #295 on:** September 04, 2018, 08:15:37 am »

Quote from: MrMoto on September 02, 2018, 02:17:52 pm

Additional info: I have a picture of my computer screen when I made the purchase. The page showing my registration code is titled: Upgrade help for MC24. Does it make sense that I got a MC23 licence?

When I try to register my MC24 with the code I got it says it's not for the right product...

Thanks!

You have a Media Center 24 Master license which begins with "3DNE5-". Is that the one you're trying to use? I've sent the full code to your iCloud email address.

Grundgütigster · « **Reply #296 on:** September 27, 2018, 12:42:29 am »

Hi,

finally I'm willing to upgrade

But: I am asked to write down a password, name, address, etc. What is this for? I am logged in into the forum already. Do I need a second password for something else? Did I enter one when I purchased my first license? I can't remember that. Plus: I changed my mail address since I bought version 20 years ago. Should I take the old mail address, so JRiver recognises me?

Thanks!

JimH · « **Reply #297 on:** September 27, 2018, 07:05:44 am »

The license system uses a different login and password. You can enter any password. It's only used if you later want to change your e-mail address.

Grundgütigster · « **Reply #298 on:** September 27, 2018, 07:36:12 am »

Thanks JimH!

(I guess now I have two accounts with JRiver)

~OHM~ · « **Reply #299 on:** September 27, 2018, 11:23:45 am »

as most of us do....welcome to the club!

INTERACT FORUM

Author Topic: Upgrade Questions (Read 48236 times)