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Author Topic: My Media Renderer Environment is crashing [Solved]  (Read 1093 times)

Manfred

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My Media Renderer Environment is crashing [Solved]
« on: April 15, 2018, 03:48:13 pm »

Since ~2 weeks I had the issue that my Media Renderer (PC with MC) crashes after 5-15 min video or audio play. No error message - only in win event log - win unexpected error. 2 weeks ago I changed the motherboard to MSI B250M Gaming Pro and in the meantime I did a fresh install of win 10 Pro.

Symptoms:

- Crash:Stop audio/video play -> automatic reboot
- Crash: Stop audio/video play -> automatic shut down of the PC, after a few minutes press the power button of the psu on/off, I could again power on the PC

Today it was crashing (rebooting) during MC 24 install.

I have all the newest drivers, newest bios version.

Before I had an Asus Mainboard. No Problems.

Any ideas?
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JimH

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Re: My Media Renderer Environment is crashing
« Reply #1 on: April 15, 2018, 03:53:33 pm »

- Crash: Stop audio/video play -> automatic shut down of the PC, after a few minutes press the power button of the psu on/off, I could again power on the PC
Heat?  Too high a temperature?

Are you overclocking?
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Manfred

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Re: My Media Renderer Environment is crashing
« Reply #2 on: April 15, 2018, 04:02:27 pm »

No Overclocking : Temps of CPU < 41 degree. GPU Temps seem also ok. Idle 40 degree.

The only strange thinks what I see in the board explorer of MSI mainboard is Z chipset instead ob B250 Chipset? and Board Explorer does not see my SOtm Usb card.
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JimH

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Re: My Media Renderer Environment is crashing
« Reply #3 on: April 15, 2018, 05:09:49 pm »

A bad driver could also do that.
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Manfred

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Re: My Media Renderer Environment is crashing
« Reply #4 on: April 16, 2018, 03:16:49 am »

In the early morning I powered the PC on, no other SW running also no MC. After 2h the PC has powered down. I will investigate that a little bit further during the next days.
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Manfred

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Re: My Media Renderer Environment is crashing [Solved]
« Reply #5 on: April 16, 2018, 09:34:35 am »

I think I got it!

In my earlier Asus Board: if you have an m.2 SSD SATA 6 was not usable. So I used SATA 1 for my BD Drive. Switching to my new MSI mainboard I also used SATA 1 (Sorry I did not read the "lovely" manual >:() but in the MSI world SATA 1 is not usable if you have an m.2 SSD. Switching the SATA cable to port 5 solved the problem. I play video for hours - no problem so far. :)
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WS (AMD Ryzen 7 5700G, 32 GB DDR4-3200, 8=2x2+4 TB SDD, LG 34UC98-W)-USB|ADI-2 DAC FS|Canton AM5 - File Server (i3-3.9 GHz, 16GB ECC DDR4-2400, 46 TB disk space) - Media Renderer (i3-3.8 GHz, 8GB DDR4-2133, GTX 960)-USB|Devialet D220 Pro|Audeze LCD 2|B&W 804S|LG 4K OLED )
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