Topic: Authentication Server Error (Read 1365 times)

josephboaz1952 · « **on:** August 21, 2018, 04:33:53 am »

Am new to JRiver and this type of communication. I purchased my license Sunday....it did not convert the trial version to the full blown version. I tried to install my license yesterday and got that error message. I will note that there was an incomplete shutdown on Sunday(the last I used JRiver) due to the computer freezing. Should I re-install? Is there a phone # for tech support from JRiver? Please advise.

Awesome Donkey · « **Reply #1 on:** August 21, 2018, 04:50:08 am »

It's likely related to this: https://yabb.jriver.com/interact/index.php/topic,117123.0.html and https://yabb.jriver.com/interact/index.php/topic,117130.0.html

The servers and stuff were taken offline yesterday for the time being and are being rebuilt. So that error is likely from this but Jim would know for sure.

josephboaz1952 · « **Reply #2 on:** August 21, 2018, 05:40:28 am »

When will the servers be up and running so I can use my license to activate JRiver?

JimH · « **Reply #3 on:** August 21, 2018, 05:46:31 am »

Soon. I'm sorry for the problem. We will know more in a few hours.

josephboaz1952 · « **Reply #4 on:** August 21, 2018, 07:36:32 am »

It would be awesome if an email could be sent to those new members like myself when the servers are up and runnin'.

al1947 · « **Reply #5 on:** August 21, 2018, 12:50:29 pm »

I am setting up a new computer now

As of this moment (1:50 PM Eastern time), is there any way to register my copy of MC24?

TheShoe · « **Reply #6 on:** August 21, 2018, 02:27:47 pm »

Can someone confirm is this impacts the Access Key functionality as well?

Awesome Donkey · « **Reply #7 on:** August 21, 2018, 02:35:23 pm »

Quote from: TheShoe on August 21, 2018, 02:27:47 pm

Can someone confirm is this impacts the Access Key functionality as well?

It does, in the meantime you can use the IP address and port of the server to get it working again.

https://yabb.jriver.com/interact/index.php/topic,117130.0.html

JimH · « **Reply #8 on:** August 21, 2018, 03:09:05 pm »

With a new computer, you can use the 30 day trial.

josephboaz1952 · « **Reply #9 on:** August 21, 2018, 04:48:49 pm »

Using that ip address did not work for me, so I extended my trial. Hopefully it will be up and running in a day or 2.

josephboaz1952 · « **Reply #10 on:** August 24, 2018, 05:30:05 pm »

I cannot get my registration code to work either. I have only 6 more days on my 2nd trial. Can anyone give me detailed instructions to get around this. It appears that most posting are more adept at using their pc than I.

Awesome Donkey · « **Reply #11 on:** August 24, 2018, 05:33:05 pm »

Honestly, I'd just wait for the servers to be brought back up online. It shouldn't take much longer, hopefully.

You can follow the progress here: https://yabb.jriver.com/interact/index.php/topic,117123.0.html

josephboaz1952 · « **Reply #12 on:** August 25, 2018, 04:52:23 pm »

Now it now says the response is cannot find my license or code.

JimH · « **Reply #13 on:** August 26, 2018, 12:41:47 am »

Try copy and paste. The letter O and the number 0 look alike. So do the letters l and I, and the number 1.

josephboaz1952 · « **Reply #14 on:** August 26, 2018, 01:14:48 pm »

Still says that it cannot find my license

JimH · « **Reply #15 on:** August 27, 2018, 12:36:30 am »

Did you use copy and paste?

josephboaz1952 · « **Reply #16 on:** August 27, 2018, 05:07:48 am »

Yes I did copy and paste.

josephboaz1952 · « **Reply #17 on:** August 27, 2018, 09:47:25 am »

should I uninstall JRiver and download and re-install?

JimH · « **Reply #18 on:** August 27, 2018, 09:54:17 am »

No. Just wait a little. We're still digging out.

josephboaz1952 · « **Reply #19 on:** August 27, 2018, 04:13:21 pm »

Still says that it cannot find my license. I believe that I need a new one. Whom do I need to talk to about that. By the way I did not pay with pay pal. I have 3 days left on my trial extension, and would really like resolution.

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Author Topic: Authentication Server Error (Read 1365 times)