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Cover art - Get from Internet not retrieving anything

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rippolito:
I am running MediaCenter version 24.0.42.  I have been ripping my CD collection, using a program called Max, whose job it is to make identical copies of the music files.  I am having the music files output in Flac format, and stored on an external drive.  I have Media Center watch the main file, and auto import the ripped files:  this all works well.

I am having problems with one aspect of this workflow, namely, the cover art.  I have the option set to automatically get the cover art, but it does not work:  it retrieves nothing.   Even when I manually use Tools > Cover Art > Get from internet, it doesn't find anything.

Can anyone please help me troubleshoot this problem?

Thank you in advance...be well
Ron

RolandG:
The files' metadata tags for Album, Artist and Album Artist are all correct?

rippolito:
Max is filling in the 'artist', and the 'album' fields:  it is not filling in 'album artist' (by the way, what is the difference between 'artist' and 'album artist').

As an example, I just ripped Robert Plant's lullaby and...The Ceaseless Roar.  The tags are as follows...

    -album            Lullaby and...The Ceaseless Roar
    -artist              Robert Plant
    -album artist   

The cover art did not get retrieved from the internet.
Ron

PS - doe anyone know where MediaCenter looks for the cover art?

RolandG:
Then try it with an album where you filled in the Album Artist tag.

The difference is e.g. in compilations; there you have songs by different artists, so there is no one album artist. A normal album has usually one album artist, but some songs can have additional artists (duets e.g.).

BGLeduc:
Same problem here.

I have been using JRiver for several years (22.0.88 currently) and the issue just appeared perhaps a month ago. Tagging seems to work fine, and I can manually add cover art, but it will no longer retrieve art from the Internet.

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