More > JRiver Media Center 23 for Windows
MC23 crashes when trying to upload files after recovering hard drive.
nooshinjohn:
I am trying to get MC23 working again after replacing my PC after a power supply failure in the old computer. After uploading some 20k files, JRiver shuts down by itself. I have data logs but do not know how to use them...
nooshinjohn:
Just got off the phone with Seagate and Microsoft.... My recovery software was able to pull the files and recover them, but the folders which held those files are empty and not recoverable. JRiver, until it crashes, was recovering everything and putting things in proper folders... any help on this would be greatly appreciated.
nooshinjohn:
How long does it take to get help from a CS rep? I have been waiting all day for a response... I am grateful for the support, but not being able to use the program is getting frustrating...
JimH:
If you've had to recover files from a disk, then there may be other problems.
Try installing MC, then importing. The "Getting Started" link in my signature describes the process.
A crash after import has begun could mean you still have a problem with the data. Just try running again.
When you say "uploading", do you mean "importing?"
nooshinjohn:
Yes, I mean importing. At this time I have removed and reinstalled several times, and have cleared the library multiple times as well. currently, nothing loads to JRiver, including from my backup devices.
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