More > JRiver Media Center 23 for Windows

I've done something to the sound, but don't know what...

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RoderickGI:
Happens all the time. Microsoft update Windows. Drivers that used to work no longer do. If Microsoft is aware that may happen, they replace the original drivers with updated ones they have.

I assume this Realtek audio you are using is on the motherboard, and not a separate audio card? Usually, the best drivers will come from your motherboard manufacturer's site. But of course they stop updating them at some point, so default either to generic drivers if an update is required, or Microsoft drivers.


What motherboard are you using? Make and specific model?

FenceFurniture:

--- Quote from: RoderickGI on September 04, 2019, 07:59:43 am ---I assume this Realtek audio you are using is on the motherboard, and not a separate audio card?

What motherboard are you using? Make and specific model?
--- End quote ---

The limit of my knowledge is that it's a Toshiba P50-A Laptop, 2016 model (even though the sticker underneath says it's a P50W-C, anything that looks inside the Laptop says it's a P50-A). When I look at the Toshiba.com site it doesn't exist, not even by serial number. It was a USA Laptop imported into Australia (which was unknown to me when I purchased it).

The Realtek Driver that I rolled back to is:
Realtek High Definition Audio
19th July 2016
Version 6.0.1.7885
Provider: Andrea Electronics Corporation
File Version: 1.0.64.10
Digital Signer Microsoft Windows Hardware Compatibility
About 6 events from the end of last July (6 weeks ago)
about 12 events from 4-5 days ago (I only rolled it back yesterday)

So after the rollback yesterday, about 6-7 hours later JRiver was sounding like a skipping CD again. Just now when I was looking at the Device Manager for the above info I noticed that once more there are two drivers. The second one is
Intel (R) Display Audio
Driver Date 17th May 2019
Version 10.26.0.8
and the events tell me that it seems to think it has been around since 27th July this year.

Attached is a screenshot of it, if that helps.



I am suspicious that the presence of this second driver is what is causing the sound problems of skipping and not playing hi res music in JRiver.

More observations:
Foobar is not having any of the above problems
Yesterday JR was just abandoning playing hi res with a WASAPI message, and 16/44 res playing like skipping
This morning (as I post) when I try to play Hi Res the msg is "Can't be started in 192k 24 bit 2 Ch, but 48/24 2 Ch will work"
giving me the choice of play with change or cancel.

A few days ago I was getting that option but then  it changed to won't play, and now back again.

All these chops and changes are doing my head in!

RoderickGI:
First, the Intel Display Audio driver is the audio driver component of the Intel HDMI drivers. It would be used if you were outputting audio via HDMI. It is unlikely to be the problem, if you aren't using HDMI Audio.


Second, the driver may not be the issue. But it would be where I would start.

I went to the Toshiba Australia (www.toshiba.com.au) site... and got lots of warnings about an unsafe site called Dynabook which I was redirected to!

It seems Toshiba have split off their laptop business and formed a new company called Dynabook. Anyway, I was able to get to the site and check P50-A and P50W-C support. I didn't know the full model number for your P50, so I couldn't select the exact model. See image. I just guessed a couple of models and checked them. It seems that the latest Audio Driver for them comes from around October 2016, with a version number at best of 6.0.1.7548 or similar.

So it seems your driver is probably the latest, and has been selected correctly by Windows. Although maybe you could try again on that support site to see if there is a later version, or find the full model number so I could look.


So where does that leave us? Back at basic setup I suspect. If Windows sounds and FooBar work, then it must be some settings in MC. Well, most likely.

Are you playing to speakers connected to the laptop, or streaming to a DLNA device, or connected to an AVR, or DAC, or how is your output connected?
In MC, are you playing to "Realtek High Definition Audio [WASAPI]"?
What version of Windows are you running?
What is the full version of MC that you are running? MC23.0.104?
When you play using FooBar, are you using WASAPI? If you are using Direct Sound, that would explain why it is working. Windows would be converting the audio to a format the driver supports.


Let's start there, unless someone else has some ideas.

FenceFurniture:
That's fantastic help Roderick - thank you so much! I'll check what I can immediately and post asap.

FenceFurniture:
Yes, Toshiba jumped out of Laptops about 18 months ago.

The part number for mine is PSPVTU-00G009.

It may be prudent to mention that a friend of mine wants to take me through installing an ASIO driver at some point pretty soon. If I do that, would it obviate any fix I'm trying to implement for this current problem or would it be two separate things?
(don't want to create a fuss to repair this if the ASIO fixes the problem anyway)

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