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[eho]

Loaded MC25 to eval (have license to 19).  Somebody is calling the windows function SleepEx on a UI thread, which is a bad idea. Send below to your devs.  Contact me via my registered email address if you want a dump/cab for this crash.  It dies while sitting there doing nothing, it dies while doing file format conversions, it dies while trying to perform DLNA operations (which by the way don't work, trying to control a PSAudio Bridge II).

JRiver 25.0.114 (64bit). 

CONTEXT:  (.cxr;r)
Resetting default scope
rax=0000000000000034 rbx=0000000000000000 rcx=0000000000000000
rdx=000000c51a0f9a10 rsi=0000000000000000 rdi=0000000000000014
rip=00007ffca4dfc744 rsp=000000c51a0f99e8 rbp=000000c51a0f9b90
 r8=000000c51a0f9a18  r9=000000c51a0f9b90 r10=0000000000000000
r11=000000c51a0f9a88 r12=000000004bfae012 r13=0000000000000000
r14=00000000ffffffff r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
ntdll!ZwDelayExecution+0x14:
00007ffc`a4dfc744 c3              ret

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: cfffffff (Application hang)
  ExceptionFlags: 00000001
NumberParameters: 0

WATSON_BKT_EVENT:  AppHang

BLOCKING_THREAD:  0000000000005b24

ERROR_CODE: (NTSTATUS) 0xcfffffff - <Unable to get error code text>

EXCEPTION_CODE_STR:  cfffffff

DERIVED_WAIT_CHAIN: 

Dl Eid Cid     WaitType
-- --- ------- --------------------------
   0   4578.5b24 Blocked On Self       

WAIT_CHAIN_COMMAND:  ~0s;k;;

RETRACER_ANALYSIS_TAG_STATUS:  DEBUG_FLR_EXCEPTION_CODE is not 0xc0000005

FAULTING_THREAD:  00005b24

STACK_TEXT: 
000000c5`1a0f99e8 00007ffc`a1dc6931 : 000000c5`1a0f9aa8 00000000`00000810 0000026f`44000145 00007ffc`a4da083d : ntdll!ZwDelayExecution+0x14
000000c5`1a0f99f0 00007ff7`b2633839 : 00000000`000000b0 0000026f`00000000 0000026f`c00000bb 00000000`00000000 : KERNELBASE!SleepEx+0xa1
000000c5`1a0f9a90 00000000`000000b0 : 0000026f`00000000 0000026f`c00000bb 00000000`00000000 00000000`0000009a : Media_Center_25+0x63839
000000c5`1a0f9a98 0000026f`00000000 : 0000026f`c00000bb 00000000`00000000 00000000`0000009a 00000000`00000000 : 0xb0
000000c5`1a0f9aa0 0000026f`c00000bb : 00000000`00000000 00000000`0000009a 00000000`00000000 00000000`00000000 : 0x0000026f`00000000
000000c5`1a0f9aa8 00000000`00000000 : 00000000`0000009a 00000000`00000000 00000000`00000000 00000000`0000000b : 0x0000026f`c00000bb


STACK_COMMAND:  ~0s ; .cxr ; kb
SYMBOL_NAME:  media_center_25+63839
MODULE_NAME: Media_Center_25
IMAGE_NAME:  Media_Center_25.exe
FAILURE_BUCKET_ID:  APPLICATION_HANG_HungIn_SleepEx_cfffffff_Media_Center_25.exe!Unknown
OS_VERSION:  10.0.18362.1
BUILDLAB_STR:  19h1_release
OSPLATFORM_TYPE:  x64
OSNAME:  Windows 10
FAILURE_ID_HASH:  {6c8dfb6d-c75b-55a7-1381-6dede95157cd}

[BigSpider]

Strange, mine is as stable as the earth I stand on. I can cause a crash by intensive meddling but I have been running the software for a long time with very little problem. Perhaps something in your setup is interfering and causing a problem. Just my opinion.

[Matt]

Please send me a log and dump and I'll take a look.  Just click Report a Problem after a crash.  I'm matt at jriver.

[eho]

I unplugged an external USB drive that I was using as the target of FLAC => MP3 conversions and MC25 stopped crashing. I was doing a bunch of DLNA tinkering (posted another topic just now) and while the DLNA streaming did not work, nothing was crashing. 

So I plugged the drive back in and started doing some conversions (with logging on) to see if I can provoke this into crashing.  I did a lot of conversions over several days and MC25 probably crashed close to a hundred times (guesstimate of course).  I finally grabbed a crash dump and that's what is above. 

I'll report back.