More > JRiver Media Center 22 for Windows
Hiccups after upgrade to Windows 10 version 1909
DallasNights:
Moved some of my settings under Tools>Options back to "normal/recommended" levels including the 6 sec pre-buffering and also delay latency. Because the blip, hiccup, skip, what have you is so infrequent, I am now listening over the next few days to detect the issue again. If I find it to be resolved, will let you know. BTW, I also double checked every sound related driver update and so on. As for JimH, well I can't really locate a specific Defender related complaint that matches with my issue, but keep an open mind. Having a tighter reference point or hyperlink would be helpful if there is something more specific I can read about. Cheers...
JimH:
Please follow the directions here:
https://yabb.jriver.com/interact/index.php/topic,114101.0.html
DallasNights:
Hi Jim, Did as you instructed and read through the entire thread to become fully familiar with the procedure. However, after navigating thru to Virus and Threat Protection Settings for Window Defender Antivirus, I encountered a roadblock to access the next step. There is no option to Add or Remove Exclusions because Norton Antivirus is turned on and Windows Defender is turned off. Always has been that way. So...either I turn on Defender in order to complete the steps to add the folders to be excluded or I consider that with Defender already off, that Defender is not the source of the interference. Yes, my Defender periodic scanning is also off. But the Defender firewalls are on. From what I read, I should leave the firewalls as they are. Also attempted to locate the "Manage Settings" link to get to Exclusions --Add or Remove, but is not available. If Defender is already off, would it still be a source of my "playback skips"? If yes, even in the off setting, then should I turn it on in order to complete the process? Thanks for your kind advice.
RoderickGI:
If you have Norton Antivirus, then ignore Windows Defender Antivirus, use what you learned from reading that thread, and apply the same concepts in Norton Antivirus.
I use the latest (new) Norton 360, which includes Antivirus and Firewall, so all my settings are in Norton. Do you have Norton Firewall as well?
Windows Defender does actually still operate to some degree when you use a third-party security application, as we do. For example, when you boot up the PC it is Windows Defender that does the protection until Norton loads up and Windows Defender passes off the protection responsibility to Norton. That can be confusing, and annoying, at times, because you might see a message from Windows Defender when Norton should be doing the protection.
Regardless, as you are using Norton, do not turn on Windows Defender Antivirus. If you are using Norton 360 which includes a Firewall, do not turn on Windows Defender Firewall.
Do add or check the exclusions in Norton Antivirus and Firewall as per that thread.
Norton has pretty good Help, Manuals, and User Support. Use them.
Also, even though you have just updated, run Windows Update again, once or twice, and reboot the PC after each update. Reboot twice after the final update. That allows Windows 10 to complete all updates and check if anything further needs to be updated. It may be overkill, but I find it fixes some issues sometimes.
DallasNights:
One question, if the problem was created by upgrading from Windows 8.1 to Windows 10 and started right after, then that implies the issue is with Windows interface to JRiver MC 22 (my version). Why would Norton be involved with the problem, if adding the exclusions for MC folders have the purpose of avoiding Windows Defender? Are you saying that Norton somehow amplifies Window 10 virus protection issues that interfere with MC22? BTW, I only use my laptop as the primary transport for music to my stereo system and no other media.
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