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Author Topic: debugging MCWS file errors  (Read 330 times)

john_kane

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debugging MCWS file errors
« on: May 09, 2020, 07:36:15 pm »

OK,

So I have a MC client playing an image (Smartlist) playlist from  a JMRC server.

Recently, I have been seeing lots of errors retrieving images from the server.  Errors produced are along the lines of:

For a given retrieval for Filekey:1219216, I get an error:

<Response Status="Failure" Information="Error retrieving files."/>

It seems like the filekey may not actually exist, but begs question of why its in the smartlist.

I'm trying to figure out how to debug the issue.  Is there a way to correlate the filekey back to what it thinks its trying to retrieve? Based on some of the file tags (which I have displaying in the home theatre playlist), it does seem that the file tag is either out of date or missing. When I look at the images on the servier, all the images tagged in this series have filekeys in a range 131xxxx as opposed to the 121xxxx file in error.





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