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Problem Solving -- The Basics

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DrKNo:

--- Quote from: mwillems on August 09, 2020, 07:42:08 pm ---A lot of projects have a "form" that you have to fill out to file a bug/make a support request, and it might be helpful to provide a template for folks.

--- End quote ---

So not to get in on the wrong foot: JRiver staff have gone out of their way to help me at all times. However, it did happen that threads just stopped receiving replies, and I honesty don't think it was intentional - once a few answers come in, they go off the radar. If I opened a new topic, the problem that would have been "forgotten" was always solved - so it's obviously not about the intention, but about tracking things. Have you considered using a bug tracker? Many people are used to them these days and modern ones, like github, make linking and cross referencing incredibly easy.

JimH:
If you've lost track of your old thread, you can review your posts in your profile.

DrKNo:

--- Quote from: JimH on August 19, 2020, 08:00:51 am ---If you've lost track of your old thread, you can review your posts in your profile.

--- End quote ---

Sorry, that's a misunderstanding. I didn't lose track of my threads, what happened is that staff stopped replying to problem solving threads. Mostly after there was a "cannot reproduce" and I came up with better steps later. What I mean is: I don't think that was intentional and could be avoided with bug tracking and explicit issue opening/closing.

PS: This is an example: https://yabb.jriver.com/interact/index.php/topic,124700.msg863595.html#msg863595

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