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Trial Extension on Mac doesn't work

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AGAWA:
Please Help with trial extension

I have just installed JRiver MC on Mac OS.
For unknown reason I've lost File Type entry in Options.

My goal is to play SACD.ISO to 4 channel setup. And File Type is necessary step in setup procedure.

Decided to completely remove and reinstall MC.

I got message : trial period expired, but you can extend trial by 45 days.

I've requested the code, received by email, entered in the right place, accepted.
And nothing happens. MC will not open and no option to extend the trial.

I was in the first hour only of configuring MC.

Please help - unlocking or resetting the counter.

Initial configuration on Windows was successful, so I decided to move to Mac  that will be my platform  for MC with Apogee Duet in 4 channels.

AGAWA:

--- Quote from: AGAWA on March 16, 2021, 08:46:55 am ---Please Help with trial extension

I have just installed JRiver MC on Mac OS.
For unknown reason I've lost File Type entry in Options.

My goal is to play SACD.ISO to 4 channel setup. And File Type is necessary step in setup procedure.

Decided to completely remove and reinstall MC.

I got message : trial period expired, but you can extend trial by 45 days.

I've requested the code, received by email, entered in the right place, accepted.
And nothing happens. MC will not open and no option to extend the trial.

I was in the first hour only of configuring MC.

Please help - unlocking or resetting the counter.

Initial configuration on Windows was successful, so I decided to move to Mac  that will be my platform  for MC with Apogee Duet in 4 channels.

--- End quote ---


I have tried it many times, looks promising, does nothing. JRiver should have along  the machine ID time stamp of first installation. I did the first install today.
 
and this is what we get in email:

Thanks for deciding to take another look at JRiver Media Center. Just
start up MC and choose "Extend Trial", then enter this code:

xxxxxxxxxxxxxxxxxxxxxx

It will only work for 45 days after the initial installation. After that time, you can try JRiver on another computer if you have one.

Regards,

JRiver

AGAWA:
interesting enough, I did uninstall completely under Windows and there was no problem with trial continuation in new install.
Why is it possible under Windows and not possible in Mac OS?
I did follow this experience on Mac with problems I'm reporting

bob:

--- Quote from: AGAWA on March 16, 2021, 03:34:44 pm ---interesting enough, I did uninstall completely under Windows and there was no problem with trial continuation in new install.
Why is it possible under Windows and not possible in Mac OS?
I did follow this experience on Mac with problems I'm reporting

--- End quote ---
If you uninstall on a Mac it disables the ability to extend the trial.
The difference is that windows has a registry and the Mac (and linux for that matter) don't so can't support extend if you uninstall.

AGAWA:
clear,
but why then giving such option Mac OS?

And how can I start my trial on Mac in this case?
Can you pls reset the counter on your side (if  you need Mac ID I can provide)
thank you

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