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Macbook Screen Won't Shut Off After Updating

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dhsmusic:
My screen display is set to automatically turn off after 3 minutes of idle time. I've been running version JRiver version 27 without issue. I just updated to version 27.0.85 yesterday and now my display won't shut off when JRiver is running. When I close JRiver, the display shuts off automatically as normal. But when I run JRiver now, it won't turn off.

I've tried restarting both JRiver and my Macbook. Any suggestions on how to fix this would be very appreciated!

bob:
What version of MacOS? If 11.x add architecture as well please.

dhsmusic:
Sierra, version 10.12.6.

Interestingly, the keyboard buttons that increase or decrease screen brightness also seem to be locked out when JRiver is running.

dhsmusic:
One more detail to add - this only occurs while music is playing. If I press the stop button, then the screen shuts off automatically as expected.

Before the update the screen would shut off normally even when music is playing.

bob:

--- Quote from: dhsmusic on May 17, 2021, 01:03:26 pm ---One more detail to add - this only occurs while music is playing. If I press the stop button, then the screen shuts off automatically as expected.

Before the update the screen would shut off normally even when music is playing.

--- End quote ---
We needed to use a newer API because of the release of Big Sur which might be your issue.
Can you check and see if the switch in Tools->Options->Audio "Display video from turning off..." is enabled? If so, try disabling it.

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