More > JRiver Media Center 30 for Mac
MC stops working
alphabrackets:
Many times my Media Center stops working. It just hangs "Not Responding". So I have to reinstall it, maybe fish though an earlier library/database backup, and I just give it the license code, because it demands one. (which I paid for, by the way.). Every time I do that, I get an email saying I used a restore and I get docked one less. So today, I lost two. One for my Media Server, one for my client, and this is for getting MC30 up and running for the first time. I don't understand this. All did was reinstall the binary, fiddle with the database information, and give it the license code.
I guess I shouldn't worry because I have 7 left. But every time I reboot my system I worry that this will happen again. There has to be a better way.
I have to say, I have had MC since version 28 and they all are flaky. I end up fixing the problems as they arise, but why should it break so easily?
JimH:
You may have a hardware problem. Are you using an external drive?
Reinstalling doesn't require a license restore unless your major version changes.
alphabrackets:
Thanks,
I have Apple Silicon Mac Minis. So the ~/Library/Application\ Support files are there on the system disk, as are the Library Backups. The audio files are on external SSD storage. Not the fastest as far as SSDs go, but around 375 MB/s for read and 425 MB/s for write.
Anyway, is there any kind of debug mode / log files which can see what the MC has done / is doing when it gets in the "Not Respnding" state?
JimH:
External drives sometimes have power issues when plugged into USB ports. Also check that it's a USB 3.0 port for speed reasons.
blgentry:
--- Quote from: alphabrackets on April 20, 2023, 10:37:50 pm ---Many times my Media Center stops working. It just hangs "Not Responding". So I have to reinstall it, maybe fish though an earlier library/database backup, and I just give it the license code, because it demands one.
--- End quote ---
Are you unable to run MC at all after it goes to not responding? Have you rebooted in between to see if that clears it? The normal prescription for a malfunctioning install of MC is to restore the database to the last one in the backups area. But if you can't launch MC at all, you can't really restore the database (as far as I know).
--- Quote ---(which I paid for, by the way.). Every time I do that, I get an email saying I used a restore and I get docked one less.
--- End quote ---
Don't worry too much about your restore count. In almost every case, all you have to do is ask nicely here, explaining what happened, and the JRiver staff will set. your restores back to 10. You won't end up with no restores. You're covered on that front.
--- Quote ---I have to say, I have had MC since version 28 and they all are flaky. I end up fixing the problems as they arise, but why should it break so easily?
--- End quote ---
I suspect something is unusual about your setup. I say that because I have owned MC for 11 versions. I've had to do a restore of a broken database once or twice that I can think of. I've never had to remove and reinstall.
What is the exact path to your database? I ask because I've seen cases where someone confused the idea of the database (which JRiver calls Library) with the music files. In those cases I've seen the two mixed together and weird things happen.
Do you run anything that monitors your system or makes it recoverable instantly or anything that's not a standard Mac system utility? Since you have M1 or M2 minis, your OS should be fairly recent. I'm trying to think of things that would cause the odd behavior you have seen. In my experience these issues are very rare.
Brian.
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