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Norton blocks install

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pkfeldman:
Norton says the Windows 64-bit download file is corrupts and auto deletes it - see below


Filename: MediaCenter310010-x64.exe
Threat name: WS.Reputation.1Full Path: C:\Users\Owner\Downloads\MediaCenter310010-x64.exe

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On computers as of 
5/12/2023 at 8:31:38 PM

Last Used 
5/13/2023 at 10:33:13 AM

Startup Item 
No
Launched 
No
Threat type: Insight Network Threat. There are many indications that this file is untrustworthy and therefore not safe


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MediaCenter310010-x64.exeThreat name: WS.Reputation.1
Locate


Very Few Users
Fewer than 5 users in the Norton Community have used this file.

Very New
This file was released less than 1 week  ago.

Medium
This file risk is medium.


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https://files.jriver-cdn.com/mediacenter/channels/v31/latest/MediaCenter310010-x64.exe
Downloaded File  from jriver-cdn.com
Source: External Media

MediaCenter310010-x64.exe

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File Actions

File: C:\Users\Owner\Downloads\MediaCenter310010-x64.exeRemoved

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File Thumbprint - SHA:
c8072682e479612ef610262509c9d24f7cb7662cd061d38b4d001afa0e0cc49c
File Thumbprint - MD5:
0d93eee088b4adf10aeffebf9d480e17

Thomas1952:
Hi,

I'm having trouble downloading the update to media Center 31.0.10 for Windows 64-bit. Have tried several times and every time Norton removes the downloaded file:
MediaCenter310010-X64.exe as being suspicious. The threat file name is: WS.Reputation.1. It indicates that the downloaded file is from jriver-cdn.com. As a result, I am unable to install the update. Might you have any workaround solutions to resolve this issue?. Thanks very much.

JimH:
Uninstall Norton.  Let them know.

slerch666:
Not sure if Norton offers it, but you could try disabling Norton, download the file, install, then re-enable Norton.

You can also try excluding a specific folder from Norton scanning and see if it lets you install that way (just be careful not to put other things in that folder that might actually be malicious).

Matt:
The online virus checker VirusTotal is perfectly happy with MediaCenter310010-x64.exe.  It runs 65 checkers.

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