More > JRiver Media Center 31 for Mac

Unable to rename/move files

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blgentry:
Bob or one of the other developers might have more insight into what that message means.  I thought that, in general, it meant that the file could not be accessed.  Either it is not in the path that is listed, or the permissions don't allow the operation.  Since you can play the files, the paths should be correct.

I presume you have tried rebooting the Mac and/or unmounting and re-mounting the external drive?

I just hate to see you lose your library.  You don't have to lose the views BTW.  You can do File > Library > Clear Library  .  I believe that only clears media and leaves views and settings intact. 

Brian.

crashjtm:
Oh - I like that. I will try the clear library.  Thanks for the advice - that would be perfect.

I'm a software developer - I tried looking at OSX logs as well as the logs I posted here and I didn't see anything.

blgentry:
I had missed that you attached a log file to the first post here.  I don't think it's the correct log file as it does not appear to show any rename operation.  No success, no failure, no nothing.

JRiver logs are usually a zip file.  One called previous log.txt and one that is the correct log.  Usually you want the previous log, but since your log is not from a crash, I guess you want the current log?  You might just post the entire zip file that MC makes when you "collect logs" after trying the rename.

Brian.

crashjtm:
I've posted a video of the problem being reproduced - https://jmckee-jriver.s3.amazonaws.com/Rename.mov

and I've attached the log file created in that video.

Thanks,
Joe

blgentry:
I found two things in the log file, but I don't know if they are relevant.  There is a "jrstat filesystem" that starts and finishes in the same millisecond.  That seems a bit odd.  Then at the very end there is a failure to produce the "buy button", which seems to imply that something is wrong with the license?  But I might be misinterpreting what's going on.

I'm beyond my knowledge of how MC works here.  We really need the developers to get more info.  Or another customer who knows more than me!

Best of luck.
Brian.

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