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Invisible external drive

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fredhammersmith:
Hello. Is there a reason why JRiver wouldn't see an externally connected USB drive, while my iMac and its iTunes player do?
The setup is as follows:

* JRiver for Mac, v22
* OS Venturi 13.6.1 (the issue appeared in version 10.14.6, and I upgraded later)
* iMac 2.3 GHz Intel Core i5 dual-core CPU
* WD 2TB USB 3.0 hard drive. I've tried several formats: ExFAT, FAT32, NTFS (for Mac), and Mac OS Extended

fredhammersmith:
I don't think it will help, but here is the crash report.

JimH:
Maybe you could try MC31.  It's on the Download Page.  It's free to use for 30 days.

fredhammersmith:
Done. Still not working. And another hard drive was tried.

JimH:
Security setting in the OS?

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