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All the little technical things

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proton32060:
I have been using JRiver for over 10 years and most of the improvements are things I don't need or care about.
To many,  JRiver is a program to simply watch movies and listen to songs.
That's it.

All the little technical things that have been added over the last 5 years have no use for most users.
In fact, I have upgraded every year just to support the company but the truth is I could go back to 28 and not miss anything from the newer versions.
You are running out of things to make us upgrade except loyalty.
Most of the improvements we have no use for.

So what would make me want to upgrade?

Many here may disagree but the vast majority of any programs users ( especially those for entertainment)  are not technical geeks that want a bunch of esoteric functions they would never use or have any interest in.
They want improvements they can readily see and appreciate the minute they upgrade.

The point, is your improvements are  continuing to narrow your user base to a smaller and smaller segment of techies.

Most of your users are not that interested in the little technical things it can do.
They just want a better experience and more interesting upgrades.

I would try adding things a much wider- non-geek- audience would appreciate and not have to dig around under the hood to find.

Adding more  interesting visualizers for music and the ability to rip DVD's and Blu-Rays would be a great improvement.
That would be worth an upgrade and you could probably charge JRiver users more to upgrade and they would be happy to pay it.

The problem is all the little upgrades you have added over at least the last 5 years none of your casual users are interested in or even noticed.
And MOST of your customers are non-technical users.

If it were me,  I would add features the average user would easily notice and readily appreciate.
In other words, try making improvements that would be appreciated by a much wider audience.

These are some of my suggestions because in some ways JRiver  has become like a car that looks, drives, and does the same things the last 5 generations did from the point of view of the average driver.

They might have added little things that might be useful to very few but an average driver would not care about or even know of unless they started doing a lot of research since the changes are nothing the average user would ever notice or care about.

Simply, add more pizazz to the program that average people would easily recognize and appreciate.
Try going back to appealing to a wider, non-technical, audience.
That is who most of your users are anyway.
And those kind of users don't Post on these forums.
If they stop seeing value in upgrades because the old version works just like the old version from their point of view why would they upgrade?

mattlovell:

--- Quote ---Adding more  interesting visualizers for music and the ability to rip DVD's and Blu-Rays would be a great improvement.
--- End quote ---

The ability to decrypt and rip blu-rays would indeed be interesting, but I don't know what the licensing would cost.

More visualizers would be fun, but I'd welcome even more some easy ways to modify the visual look of MC (e.g., newlines, horizontal dividers, other HTML/CSS-like control of album presentation) and any creative (yet straightforward) ways to view one's collection in some new or interesting ways.  Analysis of the library's contents, without having to export to Excel or CSV and use some external program, would also be interesting.

Continuing to give JRiver love and attention is also greatly appreciated!

These suggestions are all presentation related, I'll admit, which is perhaps less intriguing to work on.  Perhaps the HTML/CSS elements I suggest are already possible, just somewhat involved to create?

I do still greatly appreciate JRiver's ability to handle larger collections and an incredibly wide format of media types.  It's amazing how poorly some commercial products perform when presented with a large directory of media!  That's why I continue to buy the annual upgrade.

[Edit: typos]

badger:

--- Quote from: proton32060 on December 07, 2023, 11:23:12 am ---
All the little technical things that have been added over the last 5 years have no use for most users.
Most of the improvements we have no use for.
The point, is your improvements are  continuing to narrow your user base to a smaller and smaller segment of techies.

Most of your users are not that interested in the little technical things it can do.
They just want a better experience and more interesting upgrades.

And MOST of your customers are non-technical users.

Try going back to appealing to a wider, non-technical, audience.
That is who most of your users are anyway.


--- End quote ---

I would think JRiver understands a bit about their market/user base.  Do you guys think any of this is true?

Awesome Donkey:
That's some mighty big assumptions about the user base. Yikes.

BryanC:
JRVR alone was worth 5 generations of upgrades even if you just casually watch videos.

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