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Author Topic: JRemote connection- OK in home, drops out of home  (Read 353 times)

mosser

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JRemote connection- OK in home, drops out of home
« on: March 28, 2024, 02:58:12 pm »

Hi, when I try to access content via JRemote app on my phone recently, it won’t connect.  It was fine to use in my car up until a week ago.  Works fine in my home over WiFi.  Pls see attached diagnostic screenshot and advise on a solution if possible?  Thanks in advance!
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mosser

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Re: JRemote connection- OK in home, drops out of home
« Reply #1 on: Yesterday at 02:00:04 pm »

Bumping this in hopes of suggestions/solutions.  Thanks!
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Awesome Donkey

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Re: JRemote connection- OK in home, drops out of home
« Reply #2 on: Yesterday at 02:11:23 pm »

Seeing timed out messages like that sounds like a firewall either on your router or on the device you're using as the MC server is blocking it.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2023 Update (23H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2023 Update (23H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/256GB NVMe SSD)
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This2ShallPass

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Re: JRemote connection- OK in home, drops out of home
« Reply #3 on: Yesterday at 02:25:44 pm »

Thanks, but it can't be the router - the scenario happens when I leave my home's wifi range. Consistently. Requires a restart of JRemote on my iPhone, and then re-starting the music.

Do others use JRemote in this way? Play music on their phone, then leave home (and consequently their wifi connectivity, switching to cellular service)?
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Awesome Donkey

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Re: JRemote connection- OK in home, drops out of home
« Reply #4 on: Yesterday at 04:38:28 pm »

Well, if you're outside the network did you forward the ports in your firewall/router? It won't work unless you do this and not doing this can cause these issues. And make sure you're using the access key to connect to the server unless you have a static IP address for the server. Trying to use a local IP address to connect outside the network won't work.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2023 Update (23H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2023 Update (23H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/256GB NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | iFi ZEN DAC 3 | Edifier R2000DB Bookshelf Speakers | Audio-Technica ATH-M50x Headphones
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