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License not received

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JabbaTheHutt:
I recently followed the link from an email to pre purchase a V33 license, I did so, I received a receipt but no license so far - historically it was instant.

I do have the receipt but I am not posting it in a public forum.

LDF:
Exactly the same just happened to me.... I usually get the email almost immediately with the registration code after I pay.... Today, as always I paid thru paypal with a credit card.  But I received no license code.

JimH:
Search your spam folder.  The message comes from buy-button

You can use our restore page to mail yourself your licenses:  https://rover.jriver.com/cgi-bin/restore.cgi

bwaldron:

--- Quote from: JabbaTheHutt on July 18, 2024, 01:54:46 pm ---I recently followed the link from an email to pre purchase a V33 license, I did so, I received a receipt but no license so far - historically it was instant.

I do have the receipt but I am not posting it in a public forum.

--- End quote ---

Same here as well (before seeing this thread, I sent an email about this to info@jriver.com -- the address on the PayPal receipt)

bwaldron:

--- Quote from: JimH on July 18, 2024, 02:19:44 pm ---Search your spam folder.  The message comes from buy-button

You can use our restore page to mail yourself your licenses:  https://rover.jriver.com/cgi-bin/restore.cgi

--- End quote ---

I tried that, but it only had licenses through V32.

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