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[jgourd]

My machine reboots without warning sometimes when I exit out of MC9.1 while it is playing or when I hit the stop button. It appears totally random and I am at a loss as to how to troubleshoot this. No other app causes this problem and it happens at least once a day, sometimes more.

Media Center Registered 9.1.273 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP 5.1  (Build 2600)
AMD Athlon 1793 MHz MMX / Memory: Total - 1048 MB, Free - 691 MB

Internet Explorer: 6.0.2600.0000 / ComCtl32.dll: 5.82 (xpclient.010817-1148) / Shlwapi.dll: 6.00.2730.1200 / Shell32.dll: 6.00.2600.115 (xpclnt_qfe.021108-2107) / wnaspi32.dll: 4.71 (0001) , ASPI for Win32         DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0001)

Ripping /   Drive F:   Copy mode:ModeBurstBigBuffer   CD Type:Auto   Read speed:Max
  Drive G:   Copy mode:ModeBurstBigBuffer   CD Type:Auto   Read speed:Max
  Drive H:   Copy mode:ModeBurstBigBuffer   CD Type:Auto   Read speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: No /  Play sound after ripping: No  

Burning /  Drive F: SONY     CD-RW  CRX210E1    Addr: 1:0:0  Speed:48  MaxSpeed:48  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: No
  Use playback settings: No /  Normalization: None

[jleerigby]

Sounds like a problem with your system set up.  XP is configured to automatically reboot if a fatal error occurs.  You should change this so you see the error message instead of it rebooting.  Then we'll have more to go on.  Not at my XP machine at the mo so can't tell you exactly where the option is but right click My Computer>Properties and look in the tabs for an option like 'Automatically reboot when system error occurs'.  Turn it off.  Then report back if you get the error again.  

A wild guess but I expect that your are getting a BSOD (blue screen of death) probably mentioning 'IRQ not less than or equal' which points to a hardware problem, probably with your sound card.  Based on the limited info we have from you I could be way off the mark!

[Shadowen]

That happened to me today on my PC at work.  I was listening to some audio and WHAM...my system just rebooted.  There was no message displayed and nothing was written to the event logs for the system.  I just upgraded to 9.1.174 today when this problem started.

Media Center Registered 9.1.274 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP 5.1 Service Pack 1 (Build 2600)
Intel Pentium 4 1799 MHz MMX / Memory: Total - 1046 MB, Free - 680 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1226 / Shell32.dll: 6.00.2800.1233 (xpsp2.030604-1804) / wnaspi32.dll: N/A
Ripping /   Drive D:   Copy mode:ModeBurstBigBuffer   CD Type:Auto   Read speed:Max
  Drive E:   Copy mode:ModeBurstBigBuffer   CD Type:Auto   Read speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: No /  Play sound after ripping: No  

Burning /  Drive E: HP       CD-Writer+ 9300    Addr: 1:1:0  Speed:10  MaxSpeed:10  BurnProof:No
  Test mode: No /  Eject after writing: Yes /  Direct decoding: No /  Write CD-Text: No
  Use playback settings: No /  Normalization: None

[jgourd]

Yup, no nothing. It acts exactly like somone hit the reset button on the machine.

[Ce.D]

Experienced the same problem today with MC 9.1.274.

I also experienced this problem in Sonic Cineplayer (DVD player) when closing the application before stopping the DVD playback. DirectX bug ?

As for the "My Computer -> Properties -> Advanced -> Start up and Recovery -> System Failure" settings, it DOES restart the system by default but it should also:
1. Sent an administrative alert
2. Dump a core file in the system root drive
But none of it happens.

My "personal" feeling: I suspect this is NOT a 3rd-party application bug. Windows XP behaves quite well when it is the case. The fact that the "System Failure" settings are ignored push me to think its more a Windows XP kernel bug (related to DirectX ?) OR a CPU bug (related to MMX... or my +10% overclocking ? though unlikely, cf. other CPU reported here)

Media Center Registered 9.1.274 -- C:\Program Files\J River\Media Jukebox\

Microsoft Windows XP  Workstation 5.1 Service Pack 1 (Build 2600)
Intel Pentium III 972 MHz MMX / Memory: Total - 523 MB, Free - 199 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1226 / Shell32.dll: 6.00.2800.1233 (xpsp2.030604-1804) / wnaspi32.dll: Internal ASPI Layer

Ripping /   Drive V:   Copy mode:ModeBurstBigBuffer   CD Type:Auto   Read speed:Max
  Drive W:   Copy mode:ModeBurstBigBuffer   CD Type:Auto   Read speed:Max
  Drive X:   Copy mode:ModeSynch   CD Type:Auto   Read speed:Max
  Drive Y:   Copy mode:ModeSynch   CD Type:Auto   Read speed:8
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: No /  Play sound after ripping: Yes  Soundfile:   C:\WINDOWS\Media\ding.wav

Burning /  Drive X: _NEC     DVD_RW ND-1300A    Addr: 2:0:0  Speed:16  MaxSpeed:16  BurnProof:Yes
  Drive Y: YAMAHA   CRW2100E           Addr: 2:1:0  Speed:16  MaxSpeed:16  BurnProof:No
  Test mode: No /  Eject after writing: Yes /  Direct decoding: No /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None

[jgourd]

I changed MC9.1's behavior so that it fades out when I hit stop. Now my machine has been stable for a few days.

[Matt]

Only low level / driver level errors will cause a reboot.

Sound card drivers / output method (ASIO, DirectX, etc.) are probably the culprit if you experience problems like this.

[Robert Taylor]

I was having a problem very similar to this up till a few weeeks ago. I couldn't pin it on any particular app, though.

I haven't had one problem since I replaced my aging Athlon 1400 with a new Athlon XP2500+, at which time I turned up the FSB speed on my motherboard.

I also found that the chipset fan on my motherboards chipset had been stuffed for a while. I replaced that with a Zalman non-fan chipset heatsink, as well.

I was sure it was hardware causing the spurious reboots, but could never track it down, as I never got any errors in the event log, no message, no nuthin - just WHAM! like I'd hit the reset button.

Try and make sure that these things - cpu cooling, chipset/graphics card fan, memory etc are not causing this. You could try swapping memory into another machine if possible...or make sure that your BIOS settings are appropriate for your hardware. ie. You're not overclocking are you?

Hope this helps...