I've been browsing the forums myself this past week, and feel this is the time and place to chip in with my tuppence worth......
I also posted some pertinent questions, and these were ignored also. I appreciate the difficulty on the support staffs hands.... ie. folk posting questions before searching or reading the FAQ's etc, but there are many threads around covering the same topics, and the some areas of the FAQ pages are a little confusing.
Before purchasing media jukebox, I searched and read as many reviews as I could find, and one thing they all mentioned was the "excellent support provided in the help forums". I would not class the level of support as "excellent", I feel words like "patchy", "erratic", "selective" would better describe the support level.
I believe you have a great product here, hence the reason I paid for it, shame about the massive confusion generated over v8 & v9 liscences, shame there are some aspects of the program both myself and firefighter (to name 2) are having trouble with, but are unable to get support for.
The above response from a company moderator to a paying customer is surely not the impression you want to create and have passed around? Perhaps it would have been mildly ammusing had it been followed up by an attempt to actually offer the customer the support he asked for?
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I will continue lurking, and as I learn more about the way media jukebox works I'll try to help out answering questions where I can, but surely, as a customer, that is not my primary role here, I would expect company staff, whose primary role it is, to lead by example.
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I feel better for getting that off my chest!!
-=Marko=-